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Collection Officer – (Full-time, Perm)

B2B Bank

This is a Contract position in Toronto, ON posted May 31, 2017.

The incumbent is responsible for the collection of all Investment Loans, RSP Loans, Mortgages, and line of credit accounts in arrears while providing superior service in a high pressure environment. The Collector is responsible to apply the B2B Bank Collection practices to all of their assigned accounts to recover arrears payments and minimize potential loan losses for the Bank. Please note flexibility in required for evenings and weekends.Contact Financial Advisors/ clients from their assigned arrears accounts to make suitable repayment options to bring the loan out of delinquency. Probe Financial Advisor/ client for reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client and B2B Bank. Create and mail out the necessary Collection letters to support their collection efforts. Follow-up on promises to pay to ensure they are kept by the client. Action accordingly in case of broken promises. Ensure notes and actions are placed on the account for each client contact. Complete appropriate recommendations for loan impairment and write-off in accordance with B2B Collection policy. Create Proof of Claims for insolvent accounts and mail out to Trustee or send to appropriate Third Party Vendor. Provide timely responses to requests from B2B Bank Third Party Vendors for information or documents to support recovery efforts. Ensures the maintenance of collections and arrears reports, and the prompt handling of customer correspondence and messages. Maintains a high level of product knowledge in order to provide professional and courteous guidance to clients. Keeps informed and up-to-date to various legislation, procedures, standards and policies related to the products and services offered by B2B Bank, as well as B2B¿s distribution channels. Submits recommendations to improve work processes to Collection Management. Carries out any other similar or general task at the request of their Management team that may be required by their function.– University Degree or College Diploma in business or a related field, with 1 to 2 years of related experience. – University degree or College diploma in Business Administration, or in a related field. – Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is an asset. – Successful completion of Credit Management courses or designation through the Credit Institute of Canada is an asset. – Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations. – Results oriented, diplomatic, and adept at building customer relations. – Excellent problem-solving and negotiation skills. – Ability to work closely with others in a team-oriented environment. – Strong written and verbal communication skills. – Knowledge of financial services industry and lending products. – Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must; familiarity with using large and complex financial database systems; ability to learn inquiry functions in back office processing systems. – Bilingual French/English is an asset.We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.   B2B Bank and/or the Laurentian Bank of Canada and their subsidiaries may collect, use or disclose personal information of job candidates for the purpose of establishing an employment relationship. Qualified candidates will be contacted. No unsolicited Agency referrals please. Please apply directly online https://b2bbank.com/

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

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