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Switchboard Operator

Chelsea Hotel - Toronto

This is a Part-time position in Toronto, ON posted August 23, 2017.

Responds to incoming calls, determining the caller’s request, directing the call and providing guest service and information.  Takes ownership of all guest problems and ensures follow-up in a timely manner.

MyGuest

  • Responds to guest phone calls, using the Standard greeting and the guest name. Guest name must be mentioned on three occasions during the call.
  • End all calls with “my pleasure”
  • Takes and key enters messages for guests
  • Ensures that guests receive and respond to wake-up calls.
  • Responds to guest complaints in a timely and efficient manner.
  • Responds to guest concerns using Empowerment.
  • Maintain guest privacy

MyProduct

  • Transfers internal calls and pages personnel.
  • Responds to the service action, redirecting calls, giving out information and putting through special calls such as long distance.
  • Enter group and individual wake up calls
  • Monitors emergency board and phones and follows emergency procedures.
  • Monitor emergency elevator phone and report to security
  • Records and report out-of-order equipment to Customer Care Manager.

 

MyChelsea

  • Complies with Hotel & Safety Policies and Procedures.
  • Complies within Hotel policies and procedures.
  • Be fully aware of Emergency procedures and your role there in.
  • Performs all other tasks as assigned by Management.
  • Regular test calls will be completed to ensure call quality and that the Department is performing at the highest possible level.

Working Experience

  • Previous guest service experience an asset

 

Soft Skills  

  • Intermediate computer skills
  • Be a team player
  • Be able to multitask
  • Detail oriented
  •  

Languages

  • Effectively communicate in the English language

 

Physical Requirements

  • Sitting for long periods of time.
  • Oral communication 

 

 

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Skills Required

  • Education level: None
  • Work experience (years): 0-2 years

Package

Salary: N/D

How to Apply

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