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Senior Agent-credit Cards

Millennium1 Solutions

This is a Full-time position in Toronto, ON posted April 19, 2017.

The Sr. Agent (Credit) role represents the management team and helps provide team direction, guidance and support.  The role requires flexibility to move between production work and support activities. 

Responsibilities:

• Floor Support – assisting team, answering questions and providing support for challenging calls or reviews.  Real time service level management, workflow assignments.  Live call listening and coaching.
• Project and Audit work – Quality and audit review.  Work activities as assigned by Supervisor    
• Escalations – handling second level escalation calls
• Production work including:
o Maintaining/exceeding established standards and targets and adhering to all credit policies, procedures and guidelines.
o Administering and controlling credit terms and limits.
o Perform all credit limit reviews, reinstatements and account maintenance
o Assessing credit worthiness of prospective customers and approving / recommending and negotiating credit terms and limits appropriate to the customer’s requirements and ability.
o Initial fraud review of applications and taking appropriate action
o Converse directly with the card holder or applicant
o Liaison effectively with other areas that impact the Credit Department

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

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