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customer service representative

ASJ Search Group

This is a Full-time position in Toronto, ON posted October 12, 2017.

Summary

The Customer Service Representative (CSR) is required to provide a high level of customer service to our clients at all times while striving to achieve business targets through superior communications skills. The CSR will also be responsible for handling general inquiries, placing accurate orders, and referring escalated calls to the appropriate personnel. Integrity, vision, professionalism and passion are key components of this position and other duties may be assigned as necessary.

Job Duties Processing orders by fax, phone, e-mail & walk-in customers. Receive payments. Assist customer with problems, questions and general information. Assist with administrative tasks as required. Respond to customer service calls in a courteous and professional manner as per Company policies and management expectations. Investigate and troubleshoot customer service issues via telephone. Defer client inquiries to appropriate members of the CSR Team. Strong collaboration and teaming required Refer escalated customer calls to Customer Service Supervisor. Appropriately communicate brand identity and corporate position. Provide information about Company products and services, charges and service conditions, and service availability. Update Sage Business Vision and other departmental tracking sheets with accurate messages and data regarding transactions. Conduct call-backs to ensure customer satisfaction, as necessary. Other duties may be assigned as required.

Requirements Secondary School Diploma required. 1-3 years’ experience in Customer Service preferred.Work Conditions Manual dexterity required to operate telephone, computer and peripherals. Interacts with employees, management and the public at large. Repetitive work. Overtime may be required.Core Competencies Client/Customer Focus Outstanding Communication Problem Solving Professionalism Time Management

Hours: Tuesday to Saturday – 9:00 – 5:00

Plenty of room to grow based on performance in this Canadian wide company! Great leadership and culture.

Skills Required

  • Education level: College
  • Work experience (years): 0-2 years

Package

Salary: 35000-45000$ per year

How to Apply

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