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Technical Support POS

Teleperformance Canada

This is a Contract position in Toronto, ON posted August 22, 2017.

Job SummaryWe are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Position Summary: Position supports all customer telephone calls for assistance or troubleshooting, product or application related matters for POS sales systems, both wired and cloud based.Duties/ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited too)

Assists customers with installation, operational, maintenance and or training related inquiries for products and applications.
Researches and handles involved or complex calls as directed.
Follows documentation and training materials to diagnosis, resolve and escalate, when necessary, customers’ calls.
Enters all call activity into online Technical Support database and provides documented information to the Knowledge Base.
Serves as customer contact on technical and service related problems both internal and external
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Operates under moderate supervision.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
May schedule service calls and escalate to other departments for customer support.
Performs all duties on time and is proactive in improving customer relations and internal processes.Qualifications:REQUIREMENTS & EXPERIENCE

General knowledge of customer service practices and procedures.
Good telephone and communications skills. Demonstrates self-control and understanding of customer situations.
100% English language and communication and comprehension skills
Strong knowledge of Windows XP, Win 7 operating systems and related software applications
Knowledge of POS systems an asset
Ability to understand and carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Use of manuals/materials in the reasoning process a must.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions
Focuses on needs of the customer by responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance and meeting commitments. Is pro-active in assessing customer needs and expectations.
Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.
Develops alternative solutions.
Works well in-group problem solving situations and uses reason even when dealing with emotional topics
Adapts to changes in the work environment and able to deal with frequent change, delays, or events.
Required to work shifts based on business needs – Hours of operation 6am-12am Includes Weekends
ID required for Criminal Background Check

What We Offer:

Medical and vision benefits available after 90 days and Dental available after 6 months
Convenient location – 75 Eglinton Ave East (Yonge/Eglinton – one block from subway)
Paid training
Paid days off after one year of service
Excellent earning potential
Advancement opportunity
Opportunities to Volunteer in your community
Employee Referral Program – once you are an employee, you can refer your friends & family and get PAID for it!!

At Teleperformance we also offer the following:

Teleperformance Sport Club We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities
Teleperformance Blue Diamond Club The Blue Diamond Recognition Club. This program is set up to reward the best of the best in performance.
JUMP – Program development program created to identify and prepare high-potential employees to take on leadership positions in Teleperformance
Employee Service Recognition Program Quarterly program to recognize service length of advisors

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply

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