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Appliance Service Technician

Tal-Cap

This is a Full-time position in Toronto, ON posted September 8, 2017.

Overview:

Our client, a leading North American appliance services company is growing their appliance service team!

They have exciting new Appliance Service Technician opportunities in Toronto.

Responsibilities:

– Provide courteous and professional technical service to our client’s customers

– Service is performed on a variety of products such as all major appliances including natural gas and refrigeration (e.g. non vented products)

– Conduct diagnostic assessment to determine problems, estimate costs for repair and/or replacement of product, complete actual repairs, order required parts etc.

– Communicate with customer regarding details of diagnostic assessment, appropriate use, performance and maintenance of merchandise, and cost of repair versus replacement.

– Respond to customer inquiries, clarify and exchange information to ensure Service Technician and customer understand the situation and ensure customer satisfaction. Arrange for follow-up service calls as required.

– Complete required documentation e.g. written repair estimates, parts and/or equipment purchase orders, customer invoices etc and/or enter information for processed orders e.g. part pricing, job codes, estimating labour costs etc.

– Communicate with Parts Person to ensure all required information is provided and is clearly understood e.g. verify parts number, job codes, etc.

– Promote related product lines e.g. additional repairs, parts, product cleaners, protection agreements, etc.

– Operate and maintain service vehicles, and ensure security of parts inventory and all equipment/property during working and overnight hours when vehicles are located at Service Technician’s home. Notify Manager of any damage/loss to property, providing specific details of circumstances, etc. (For on-site Technicians only).

– Assist other Technicians by providing technical instruction. Coach and assist other Technicians with difficult repairs.

– Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required.

Qualifications

– 5+ years of experience in a similar role

– Two year college education or relevant experience

– Must hold a valid refrigeration certificate (as required provincially)

– Valid gas license is an asset

– Demonstrated technical expertise in specified product lines, eg. All major appliances (including refrigeration). Natural gas is an asset.

– Demonstrated customer service skills and entrepreneurial mindset with a proven track record of educating customers on new products/services

– Demonstrated oral/written communication skills

Please be advised that only those applicants who are selected for interviews will be contacted.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply

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