Highest Paid Jobs In The GTA

Customer Care Solutions Consultant – Permanent Role


This is a Contract position in Toronto, ON posted June 13, 2017.

Position: Customer Care Solutions Consultant
Location: Toronto
Salary: From $100,000 to $115,000 per year
Perks: Competitive compensation package; fully-funded defined benefits pension plan
Job Type: Permanent

Our client is a major public utility in the GTA. Consistently recognized as one of Canada’s top employers, they not only offer Technology Professionals exciting projects but also an exceptional work/life balance.

They are currently looking for a Customer Care Solutions Consultant (Projects).

They offer a very competitive compensation package, as well as a fully-funded defined benefits pension plan to the right candidate.

In this role, reporting to the Manager of Project Management, you will be responsible for the identification and implementation of effective customer care solutions to meet business goals within the Customer Care group with a strong focus on billing and receivables.

You will work as part of the Customer Care team to develop and lead initiatives to enhance business operations and improve the customer experience. Working in partnership with IT Representatives, you will ensure that system solutions and long-term technology roadmap meet divisional requirements.

You will have to facilitate the introduction of new processes and technology to staff while planning and developing business cases to support large-scale divisional projects including the recommendation of best practice process and systems improvements.

You will also take care of business analysis, project definition and scope, as well as conducting feasibility studies including cost benefit analysis to the Customer Care department.


– Bachelor’s degree in Business Administration, Accounting or a related discipline
– 5 years of experience in business process redesign, analysis of business processes and identification of areas for improvement and development of new processes
– Progressively more senior experience in business project implementation
– 3 years of experience in leadership – preferred
– Strong analytical skills coupled with business knowledge in the utility sector – preferred
– Experience in a call centre, accounts receivable or related operational environment
– Knowledge of systems related to customer care; knowledge of AMI (Advanced Metering Infrastructure), customer billing and accounts receivable systems – preferred
– Knowledge of customer care processes, both functional and technical
– Strong facilitation and stakeholder management skills
– Demonstrated superior verbal and written communication skills
– Demonstrated skills in project management
– Demonstrated aptitudes in working collaboratively with multiple work groups
– Contract and vendor management skills
– Negotiation skills and ability to influence others

Please send your resume as a Word document to the following address: scullion@quantum-qtr.com.

Connecting you + Quantum: With our contacts and your skills, we’re a winning combination. Put Quantum on your team and apply today!

If you recommend a friend or colleague, you may be eligible for a referral bonus.

We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.

Quantum is an equal opportunity employer.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

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