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Dynamics Application Analyst

Quantum

This is a Contract position in Toronto, ON posted May 11, 2017.

Position: Dynamics Application Analyst
Location: Toronto

Our client, a leader in delivering essential home services across Canada, is looking for an Application Analyst to help support and provide technical analysis to various business applications in the company.

Responsibilities:

– Recommend support process improvements and coordinate/implement changes as needed
– Evaluate past resolutions and analyze trends for ways to prevent repeated future problems
– Troubleshoot and resolve application issues within servers, databases, and other critical systems
– Record, track, document, and update troubleshooting activity and support process from ticket creation to final resolution
– Communicate all application problems to stakeholders – Management, Developers, end users, and Unit Leaders included
– Maintain and upgrade new and existing software applications by posting software updates, drivers, patches, hot fixes, and keeping on top of all preventative maintenance
– Provide assistance to Tier 1 Support team
– Perform gap analysis, configuration, coding tasks, and required changes in accordance with the company’s deployment guidelines

General Requirements:

– University degree or college diploma in computer science, information systems or a related field, or 2+ years of related work experience
– Willingness to work the occasional evening and weekend to meet support requirements
– Occasional travel to company sites
– Expert communication and presentation skills – you must be able to present ideas clearly and concisely
– Expert problem-solving skills – you must be able to analyze issues and be motivated to solve them

Technical Requirements:

– Expert applied knowledge and experience with user administration and configuration of Dynamics CRM 2011, 2013 or higher versions of the software
– Expert experience with troubleshooting principles, methodologies, and issue resolution techniques
– Intermediate knowledge of programming languages and techniques, including JavaScript, HTML and CSS
– Knowledge of SQL and database queries
– Knowledge of trends in technology relating to software applications

Assets:

– Knowledge of C#, ASP.NET, .NET framework and XML
– Microsoft Dynamics CRM certifications

Please send your resume as a Word document to the following address: laura.brooks@quantum-qtr.com.

Connecting you + Quantum: With our contacts and your skills, we’re a winning combination. Put Quantum on your team and apply today!

If you recommend a friend or colleague, you may be eligible for a referral bonus.

We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.

Quantum is an equal opportunity employer.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

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