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Senior Process Improvement Analyst/telecommunications

Juventus consulting

This is a Contract position in Toronto, ON posted April 18, 2017.

Our client’s Telecommunications Financial Management team has engaged us to identify and present a Consultant to work as part of their Acquisition and Contract Management group, which is responsible for the financial management, contract management, vendor management, procurement, billing/recovery and reporting.

The various sections within our client’s organization mentioned above  have conducted an efficiency review of the current Regional Telephone Support Services, including a review of the operational processes, procedures and practices – gaps and improvement opportunities have been identified impacting two units in the Telecommunications Group. 

The require Consultant will be taking the review recommendations and assisting the two units to develop/utilize existing tools, revise processes as required and implement these changes

The Consultant will:

  • Facilitate the development of an implementation plan for the solutions in the roadmap for all 3 streams (i.e.., Billing, Incident and Contract Management)
  • Conduct workshops as required to confirm solutions
  • Support training and communication requirements for implementation of solutions
  • Conduct process risk assessments as required on select solutions
  • Conduct further analysis, quantification and prioritization of solutions as required
  • Define detailed activities for future state process as required
  • Support implementation execution and change management
  • Develop control and transition plans for implemented solutions




Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

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