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Room Attendant

Chelsea Hotel - Toronto

This is a Full-time position in Toronto, ON posted May 10, 2017.

Key Result Areas

  • Completely clean up to 16 guest rooms within the designated time in accordance with Company standards.
  • Ensure sufficient supplies are available to complete tasks required.
  • To communicate with Managers to report challenges or issues.
  • Follow all Hotel and Housekeeping policies and procedures.
  • Return amenity basket after shifts to B107 (amenities storage closet) and place on shelf.
  • Do not leave basket on amenities B107 floor.
  • Follow in all Hotel emergency procedures.
  • Perform other tasks as assigned by Management.

 

Business

  • Report do-not-disturb rooms to the Floor Manager
  • Maintain guest privacy and security at all times. Be security conscious.
  • Do not open guestroom door for anyone.

 

Customer Satisfaction

  • Being empowered and working with other departments to resolve issues and ensure total guest satisfaction.  Having a Can-Do spirit.
  • Follow VIP procedures where applicable.
  • Engage quests by being welcoming and engaging.

Process Improvement/ Productivity

  • Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS and WHMIS.
  • Use only chemicals and safety equipment provided by the Hotel.
  • Follow in-room cleanliness standards.
  • Ability to follow direction
  • Follow Chelsea Housekeeping grooming policy. 
  • Follow the instructions of managers.

Working Experience

  • Previous experience in Housekeeping is an asset.
  • Previous experience in Customer Service

 

Soft Skills

  • Team player but also able to work independently
  • Professional demeanor
  • Guest service specialist
  • Organizational and time management
  • Detail oriented.

 

Language

  • Fluent in English (read, write, speak).

 

Physical Requirements

  • Available to work all shifts (mornings, afternoons, evenings including weekends).
  • Able to stand for long periods of time.
  • Must be able to push and or pull a fully loaded jeep on carpet area (approx. 30lb force required)
  • Must be able to stand for long periods, bend, stretch, reach and kneel.

 

 

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

 

 

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: 16.23$ per hour

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