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Application Support Associate

Canada Goose inc.

This is a Full-time position in Toronto, ON posted September 23, 2017.

Position Overview:

Provide Tier1/Tier2 level support for Dynamics AX 2012, all other enterprise applications, and end-user systems within Canada Goose’s global infrastructure. Identify risks and opportunities and proactively manage them as required.

Key Responsibilities:

  • Develop advanced knowledge on AX 2012 R3 and all other enterprise applications
  • Deliver responsive Service Desk support to an exciting and growing global apparel manufacturer and retailer
  • Provide technical support by investigating, identifying root cause and resolving application/system issues
  • Provide clear and thorough end user documentation as well as application support documents to include in the company’s knowledge base
  • Work with vendors to install, configure, test and support various applications/systems
  • Follow existing standards and processes in fulfilling all duties and responsibilities
  • Application testing of Enterprise solutions under development to identify and remediate potential problematic areas
  • Assist in special projects and perform other duties as required
  • Assisting Application Administrators with code deployments and managing AX environments

Experience, Education and Designations:

  • 5+ years of Applications Support (with a minimum of 3 in AX 2012 R2/R3)
  • Bachelor’s Degree in Computer Science, Information Technology, Accounting, Business Operations, a related field, or an equivalent combination of education, training and experience preferred
  • Post-secondary education required or equivalent in Business, Accounting, Management Information Systems, Supply Chain Management or other related field; academic understanding of High Availability environments, System Security and Disaster Recovery
  • Certifications in Microsoft Dynamics AX 2012 or AX 2009
  • 2+ years with MS SQL 2008 or later
  • Experience using Microsoft SSRS, SSIS, SSAS to design, develop, and implement operational reports
  • Experience in implementing, maintaining, and troubleshooting application environments
  • Experience in solutions architecture and n-tier applications
  • Experience with common 3rd party applications associated with Dynamics AX

Knowledge, Skills and Attributes:

  • 3+ years direct experience supporting Microsoft Dynamics AX 4/2012
  • Knowledge of Dynamics AX Architecture and layers
  • 5+ years direct experience supporting enterprise applications (one of ERP, CRM, PLM, custom n-tier application)
  • Experience operating within a Service Desk or similar environment
  • Extensive experience in the Microsoft technology stack
  • Experience supporting applications in a Discrete Manufacturing or Retail vertical
  • Knowledge of Windows based networking and support techniques
  • Knowledge of General IT infrastructure (AD, Hardware, Software, Office365, etc.)
  • Knowledge of the ITIL framework and related support processes
  • Understanding of end-user needs and requirements
  • Strong organizational, writing, interpersonal and communication skills
  • Exceptional attention to detail and committed to a high degree of accuracy
  • Creativity and demonstrated ability working in a fast-paced environment with a high degree of change
  • Ability to work efficiently under pressure and effectively multi-task

Working Conditions:

  • Office environment
  • Standard working hours may 6 AM – 3:00 pm, or 8:30 AM – 5:00 pm
  • Some overtime required

    We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

    Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.

    Skills Required

    • Education level: None
    • Work experience (years): None


    Salary: N/D

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