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Business Process Consultant


This is a Full-time position in Toronto, ON posted July 12, 2017.

Are you an outgoing peoples-person? Do you love to travel and face new challenges on a daily basis? Are you made for business process optimization? Do you have a passion for the car industry? If so, you should definitely work for the vastly-growing CA360 group:

We are currently looking for a Business Process Consultant for the Greater Toronto Region. Reporting directly to the Director of Business Development and Consulting, you will act as trainer and consultant for Client Communication Specialists. You will be responsible for many different Business Development Centres (BDCs) in the automotive industry. You’ll assure best communication practices by applying all standards and procedures as required by the client. You’ll also supervise and facilitate the achievements of daily, weekly and monthly goals by motivating and coaching your different teams.

Main duties and responsibilities

  • coach employees on procedures and best practices of your Business Development Centres (BDC),
  • highlight employees’ strengths and weaknesses in performance evaluations / regular feedback,
  • act as team motivator and leader to ensure employee satisfaction and development,
  • ensure employees’ training and coaching / respect of action plans / tight follow-ups,
  • improve work processes to maximize the profitability and efficiency of the call centre,
  • create an excellent work environment for the entire team,
  • implement and enforce policies, standards and procedures, as well as government and call centre industry laws,
  • analyse the BDC’s success prior to visits to be able to deploy the BDC’s strategic plan,
  • promote best business practices and the companies’ CRM tool.

  • excellent knowledge of the world of car dealers 
  • experience in client service or sales 
  • experience in personnel management in a call-centre environment
  • excellent people-skills: be a good listener, patient and an outstanding communicator
  • proven track-record of business process evaluation and improvement
  • participation in congresses or seminars oriented at call centres 
  • good knowledge of the Office environment.
  • bilingualism essential. 

Our Business Process Consultants travel up to 90% of their time, sometimes including over-night stays, to visit the different BCDs in the Greater Toronto Area. We provide a competitive base salary with interesting bonus opportunities, as well as a car allowance and paid phone. Apply today to become part of the CA360 family!

Skills Required

  • Education level: High school
  • Work experience (years): 3-5 years


Salary: N/D

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