Intensive Case Management – Follow Up Support

Homes First

This is a Full-time position in Toronto, ON posted March 20, 2017.

Intensive Case Management Follow-Up Support – Contract (April 2017 to April 2018)

This position provides a multidisciplinary, specialized mobile team providing in-home, follow-up support services to referred clients. The team will share a caseload of clients, accompany clients to any meetings or appointments and provide rapid rehousing supports stability, while adhering to the mission statement and policies & procedures of Homes First Society.  The goal of the team is to break the cycle of homelessness and improve housing stability.

Job Description:

  • Accept client referrals from the City’s coordination team
  • Participate in the client transfer process as outlined by the City
  • Provide responsive, client-centered follow-up support to help clients stabilize their housing and connect to community-based supports and services, using a housing first approach consistent with the service model when implementing the program
  • Develop and monitor an individualized case management plan for each client, including a crisis plan
  • Provide rehousing supports and assistance where the tenancy cannot be sustained
  • Complete and regularly update an assessment of housing-related support needs to provide referrals to a wide array of community-based supports, services and programs based on clients goals, needs and choices
  • Provide wrap-around case management supports and liaising/mediation with landlords to stabilize housing
  • Record best practices and collect data for evaluation purposes
  • Participate in staff training and orientation
  • Participate in joint meetings with program housing workers and clients to ensure a smooth transfer after clients have secured permanent housing
  • Maintain client records professionally and confidentially in accordance with Homes First standards



  • Post-secondary degree in Addictions or a related field; or an equivalent combination of education, training and experience
  • Three years of counselling experience
  • Demonstrated understanding of the psychology of addiction, issues underlying addiction, trauma and mental health issues
  • Demonstrated case management experience
  • Exceptional communication skills – written, verbal, and interpersonal
  • Able to work independently and in inter-dependent teams, with minimum supervision in a busy and flexible environment
  • Mobile and comfortable delivering care in clients homes
  • Able to trouble-shoot and resolve issues as they arise
  • Proficient in Microsoft Word and Outlook
  • Experience working in a supportive housing setting an asset
  • Certificate in First Aid, CPR an asset
  • Cultural-sensitivity training an asset
  • Excellent organization and time management skills
  • Ability to work evenings and weekends


Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society

Homes First Society is an equal opportunity employer


Skills Required

  • Level of education: Training
  • Work experience (years): 3-5 years


Salary: 22.72$ per hour

How to Apply

Click here to apply

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