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Account Service Representative – Toronto

Inacre conseil inc.

This is a Full-time position in Toronto, ON posted June 15, 2017.

Account Service Representative – Toronto

Have you 3 to 5 years Sales, Account Management, and Business Retention experience?

Do you have current and or previous experience working in the health insurance field as an Underwriter, Account Manager or as a Relations Representative? 

Do you have the drive and determination to handle complex accounts?

Do you have the confidence to stand up and participate in client meetings?

Our client is looking for a proactive Account Service Representative with a positive attitude to support their business objectives and to achieve customer satisfaction for all their accounts! Along with the positive attitude our client is looking for strong multitasking skills and ability to handle change!

The successful candidate will be responsible for the following:

  • Assist with development and execution of customer service strategy: Meet with customers to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.
  • Identifies customer specific service issues, identify solutions and leads resolution of issues working with other areas to implement.
  • Responds to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications.
  • Manages plan administration activities, including installation, plan setup, eligibility, billing and drafting by working proactively with support areas.

To be considered for this role you must posses the following

  • 3 to 5 years industry or customer service experience preferably with complex accounts.
  • University degree or equivalent work experience

 Benefits and other information 

  • Fulltime permanent position with full benefits
  • Competitive salary based on experience and opportunities for bonuses
  • Willingness to Travel occasionally is needed

If you are interested, please send your application (resume and cover letter) through our web site in the employment section or by email to alex.pike@inacre.ca – We thank everyone who proposes their service. However, only those selected will be contacted for an interview. For further information visit our web site www.inacre.ca or contact us via phone at +1 (416) 833 4819.

We offer a referral bonus of a minimum of $200 if you present someone that is hired through our services!  Visit http://inacre.ca/a-propos/programme-de-referencement/ or contact me for details.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

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