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Catering Sales Manager

Chelsea Hotel - Toronto

This is a Full-time position in Toronto, ON posted May 29, 2017.

This position will be responsible for introducing our Hotel brand to all market segments and the surrounding communities. They are accountable for the achievement or overachievement of catering food and beverage revenue goals, solicitation activity, lead development, market research, market intelligence and negotiation of catering and event business while achieving customer service goals. This position has some telecommuting opportunities.

Principle Responsibilities

  • Complete understanding of the Chelsea philosophy and apply to all phases of the meeting planning process to include the transition from the sales manager, pre-planning, onsite execution, post meeting follow-up and relationship maintenance.
  • Act as Take The Lead Champion.
  • Determine and actively solicit prospective customers from existing market information including but not limited to organization social committees, 3rd party planners, marketing and public relations firms and communications firms.
  • Generate and present proposals and contracts to customers, tailored to their requirements.
  • Negotiates catering & event bookings within established parameters.
  • Work with hotel marketing team to promote hotel on social media websites.
  • Entertains potential and existing clients.
  • Assist clients in mapping out event programs to maximize hotel revenue and resources to exceed guest expectations.
  • Works closely with all operating departments to exceed guest expectations by providing clear, timely and effective information.
  • Up-selling food and beverage menus to maximize revenues within set guidelines.
  • Performs other tasks and projects as assigned by Management.
  • Complies with hotel policies and procedures. 

Key Result Areas


  • Develop and actively solicit new business prospecting lists and prioritized customer accounts.
  • Attends and participates in related industry meetings, events and trade shows.
  • Accomplish monthly quotas linking sales activities, revenue generation and new business leads.
  • Develop and maintain monthly marketing plan for social catering market.

Customer Satisfaction

  • Be available for clients during evening & weekends as needed to secure business and assist during events.
  • Perform comprehensive site inspections to “Create the Vision” of the event.
  • Process Improvement/ Productivity
  • Develop and continuously update action plans for review each month with Director of Catering.
  • Independently responsible for achievement of new business generation and revenue objectives outlined in action plans and sales activities.

Working Experience

  • Minimum of 2-3 years experience in event design and/or event sales.


  • Previous catering experience at a hotel or event venue an asset.
  • Experience with Delphi and Microsoft Word/Excel is beneficial.


  • Bachelor’s degree and/or Hotel Management degree.

Soft Skills

  • Sell creative and innovative ideas to customer.
  • Excellent communication skills.
  • Outstanding customer service skills.
  • Flexible hours based on upcoming events and groups to include weekends & evenings.


  • Ability to communicate effectively (written & verbal) in English
  • Physical Requirements
  • Ability to sit for extended periods
  • Ability to work on a computer for extended periods

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Skills Required

  • Education level: College
  • Work experience (years): 3-5 years


Salary: N/D

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