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Collections Officer


This is a Full-time position in North Perth, ON posted July 28, 2019.

Manpower is seeking a Collections Officer for a Nation wide leader in Insurance products.

This position is located in Waterloo and would offer you a foot in the door with a Top Employer Details: $21.75 per hour Waterloo location 6 month contract to start, potential for extension or hire Job Duties: Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off.

Manage and resolve more complex delinquent account in a timely and accurate manner Ensure payments and adjustments are processed accurately and within company policies Manage incoming correspondence received from clients and determine action required or next steps Review, investigate and analyze accounts to determine the clients ability to repay the debt Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures Maintain account records regarding the financial status of the customer and the status of the collections efforts Escalate legal or third-party notices where the Banks security is at risk, including property tax arrears, tax sales and insurance cancellation notices Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices Review and recommend solutions for escalated client complaints Qualifications Previous collection/recoveries experience (at least 1 year experience) Excellent communication and negotiating (both written and verbal) skills Sound like your next career move?

Apply TODAY Please apply now ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment.

We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.

At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.