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Financial services manager


This is a Full-time position in Kitchener, ON posted October 8, 2019.

At CashMax, an EZCORP Company, our goal is to improve and simplify our customers’ lives.

We listen, we care and we deliver on our promises.

Guided by honesty and integrity in all that we do, we strive to find solutions for our customers by delivering on our promise “The cash you need.

The respect you deserve.” We are currently searching for a Financial S ervices Manager for our Kitchener branch located at 1335 Weber St E.

This is a full-time role offering 40 hours per week.


Ensure superior customer service standards.


Maximize revenue growth, operating margin, control expenses.


Ensure fundamental HR practices are in place.


Accountable for store P&L.

Drives store revenues and controls costs to deliver budgeted operating margins.


Drives store loan growth through identifying and actioning store opportunities to achieve or exceed revenue and other business targets.


Perform in-store Personal Finance (PF) transactions in an accurate manner and in accordance with Company procedures.


Perform required follow-up on PF customers to ensure timely payment of outstanding loans minimizing store bad debt.

This may include outside store visitations.


Ensures all cash handling is conducting in an accurate and safe manner following all related Company procedures.


Maintains superior knowledge of the Company’s products and services and any related procedures.


Ensures store customer service performance meets or exceeds company standards.

Resolves store customer issues, referring more complex issues to the District Manager as required.


Ensures proper communication to all store Team Members of all changes in the Company’s product and service selection as well as promotional items and programs, and delivers any related training.


Ensures store adherence to all store operational procedures and policies, as well as the maintenance of store cleanliness and organization.


Works in a safe manner with due regard for any procedure related to safe work practices, and ensures same from all other Team Members.

Ensure overall store adherence to the Health and Safety Policy and Responsibilities.

Monitor store to assess risks, take appropriate corrective action and make and/or implement recommendations, as required.


Ensures their interaction with fellow Team Members, and during the course of normal duties, strictly adheres to the Respect in the Workplace Policy and all policies related to employee well-being.


Maintains and enhances the HR fundamentals.

Provides direction, coaching, and performance feedback to all Financial Services Team Members.

Develops and maintains positive working relationships and teamwork with and among all store Team Members.


Monitors adherence to standard procedures for loss prevention and executes or assigns related tasks to minimize theft and /or property damage.


Ensures execution of all applicable local store marketing programs.


Required to open or close the store, using all proper procedures to ensure the safety of Team Members and security of assets.


Required to complete store opening or closing paperwork, daily sales reports and all financial tracking, cash handling, deposit reconciliation and delivery of deposits to bank.


Participates in, or leads, store procedural audits on a periodic basis.


Formulates and creates weekly store schedule in consideration of store business model and forecasted business needs.

May be required to make by-shift labour usage decisions based on business need.

Core Competencies Customer Centric/Service Driven Accountability Execution / Results Driven Innovative Information Driven Honesty/Integrity People Leadership Collaboration Areas of Knowledge/Technical Skills ❖ Excellent in-person and over-the-phone customer service skills, including suggestive selling.

❖ Excellent written and verbal communication skills ❖ Excellent administrative and organization skills.

❖ Knowledge of banking or financial services.

❖ Strong analytical skills with a working knowledge of budgets and operating margins.

Education / Work Experience ❖ Minimum High School Diploma, post Secondary education in Business or Finance an asset.

❖ Minimum 3-4 years customer service experience preferably in a retail, banking, or Financial Services environment, with a minimum 2 (two) years in a management/supervisory role.

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.