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Administration Officer, Dealer Services 6 month contract

B2B Bank

This is a Contract position in Toronto, ON posted November 8, 2017.

6 month contract ending May 2018-(RSP Season)The incumbent is responsible for the daily administration and processing of financial products, in accordance with B2B Bank Dealer Services¿ standards, policies, and procedures. In particular, the incumbent will be involved with daily and monthly reconciliation of mutual fund positions. This includes processing daily FundSERV transaction reconciliation files, and investigating transaction exceptions and pending transactions with fund companies and segregated fund companies. In addition, the incumbent will be responsible for analyzing, resolving and reporting month end mutual fund position breaks. The incumbent will be responsible for documenting all activities and produce daily and monthly reports according to department standards. The incumbent is responsible for maintaining and updating reports, and answering internal clients¿ inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.Analyzes, documents, and accurately executes routine self-directed mutual fund transactions using various computer systems, within set parameters and timelines. This relates in particular to investigating exceptions with mutual fund and segregated fund transactions/positions on a daily and monthly basis. Prioritizes and schedules transaction processing, working within the accepted industry and department established time frames, while adhering to internal audit standards. Administers and processes product specific financial or non-financial transactions and account reconciliations, according to B2B Bank Dealer Services¿ standards, policies, and procedures. Resolves issues with internal business partners and external mutual fund and segregated fund companies. Monitors the incoming document queue to ensure processing according to B2B Bank Dealer Services¿ service standards. Researches and answers inquiries from internal business partners, such as Customer Service, regarding products and processing issues. Participates in department projects and initiatives as a subject matter expert, sharing knowledge of departmental functions, analyzing results, proactively reporting defects and gaps, and providing business solutions in a clear and concise manner. Escalates and makes recommendations to the appropriate authority, in a timely manner, about any inquiries or issues that are beyond their scope. Maintains good working relationships with internal and external clients. Verifies own work in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements. Provides peer coaching when required to team members, expressing the intent of department policies and procedures in a clear and professional manner. Completes their daily workload within strict timeframes set by B2B Bank Dealer Services and addresses any issues with their direct manager. Participates in department meetings and contributes to the planning process of achieving departmental and personal goals. Keeps abreast of legislation, policies, and procedures, which relate to products and services. Participates in special projects and carries out any other similar or general task at the request of their manager that may be required by their function.Post-secondary degree or diploma in Business or in a related field. 1 to 2 years of work experience within a regulated dealer operations department or financial institution in an administration or processing role. Knowledge of mutual funds, self-directed products, securities, and lending products, including knowledge of FundSERV processes. Excellent attention to detail and accuracy. 35 to 40 words per minute typing/keyboarding speed; accuracy is essential Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook is a must. Familiarity with using large and complex financial database systems; ability to learn inquiry and maintenance functions in back office processing systems. Excellent interpersonal and communications skills, both verbal and written. Excellent customer service skills with the ability to communicate information effectively. Able to work in a high volume environment with extremely demanding time frames. Strong organizational, time-management, and multitasking skills. Highly motivated with a desire to succeed and progress. Ability to work effectively with others as part of a team. Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is preferred. Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset. Bilingual (French/English) verbal and written communication skills are assets.Please apply directly online We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.   Qualified candidates will be contacted. No unsolicited Agency referrals please.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply

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