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Bilingual Credit Admin Officer – Investment Loans – Contract

B2B Bank

This is a Contract position in Toronto, ON posted January 12, 2018.

The Credit Administration Officer will be supporting the Registered Savings Plan (RSP) project. The incumbent is primarily responsible for the administration of new loans and to ensure that they meet B2B Bank standards. A key component of this position requires the incumbent to support and work in conjunction with other departments of B2B Bank and external clients in order to provide a consistent level of quality customer service to our shared clientele.Administers loans underwritten systematically or by a Credit Analyst, ensuring all procedures and policies are followed. Responds to telephone inquiries regarding products in an efficient and professional manner. Performance in compliance with departmental and individual service standards and objectives. Verifies data and information on loan applications to ensure their accuracy and compliance. Communicates decision to external clients and responds to inquiries regarding application status and decisions. Replies to internal and external client queries and provides solutions or escalates the concern to the appropriate authority. Maintains proficiency in the use of primary systems such as SIT, EASE, ASAP, and imaging systems, and remains familiar with the bank¿s systems. Submits recommendations to the Manager of Credit to improve work processes. Keeps up-to-date on applicable legislation, as well as on the Bank’s policies, programs, procedures, and market trends. Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.Post-secondary degree or diploma and 2 to 3 years of work experience related to credit or underwriting with a bank or trust company. Bilingual (French/English) verbal and written communication skills are an asset. Excellent verbal and written communication skills with proven interpersonal communication skills. Proven customer service skills; solid listening skills in order to address customer’s needs and the ability to anticipate needs or problem; Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is highly preferred. Knowledge of credit and underwriting practices, and lending products. Knowledge of the financial services industry and its regulatory environment. Demonstrated ability to use initiative and good judgment. Results-oriented, diplomatic, and adept at building customer relations. Strong written and verbal communication skills. Ability to identify process improvements and communicate these to their supervisor. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must. Familiarity using large and complex financial database systems and the ability to learn inquiry functions in back office processing systems. Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an assetWe welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender. B2B Bank and/or the Laurentian Bank of Canada and their subsidiaries may collect, use or disclose personal information of job candidates for the purpose of establishing an employment relationship. Qualified candidates will be contacted. No unsolicited Agency referrals please. Please apply directly online https://b2bbank.com/

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply

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