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Bilingual Senior Administration Officer- Ending Aug 31 2018

B2B Bank

This is a Contract position in Toronto, ON posted March 1, 2018.

The Bilingual Senior Administration Officer is responsible for administering municipal tax payments and general administration of mortgage accounts. The incumbent will contribute the continuous improvement of loan administration to increase efficiency. They will act as a resource point for team members and communicate with clients to resolve problems as well as complaints to their satisfaction in line with the bank¿s outlined policies and procedures. In addition, they are responsible for providing support to the manager in the coordination of day-to-day operations as well as participating in special projects and assignments as required.Act as a resource point for team members on all matters related to mortgages, particularly municipal taxes. Acts as support to the manager in the coordination of daily operations. Processing and organizing payments with relevant tax authorities. Process payment of property taxes within due dates for clients across Canada. Perform tax adjustments on mortgage payment. Communicate with clients on a regular basis if there are any changes to the tax portion of their mortgage payment. Communicate with solicitors on any tax arrears as a result of non-payment at closing. Handles special requests and complaints from clients; conducts the necessary research with the concerned parties, communicating with clients and managing correspondence appropriately. Highlights potential problems, suggesting improvements to work processes by helping to identify practical and cost-effective solutions while adhering to Bank policies and applicable laws. Keep up-to-date with the technical and legal aspects of mortgage products. Maintains a good relationship with stakeholders, both internal and external. Assumes all other related duties requested by their supervisor or as required by nature of their duties.Post Secondary Degree or Diploma in Business or in a related field. 2-3 years of relevant work experience in financial services.   Bilingual (French/English) verbal and written communication skills are assets. Advanced knowledge of mortgage products and municipal taxes. Intermediate knowledge in process review. Intermediate knowledge of computer systems (Word, Excel, Access). Excellent interpersonal and communications skills, both verbal and written. Excellent customer service skills with the ability to communicate information effectively. Able to work in a high volume environment with extremely demanding time frames. Strong organizational, time-management, and multitasking skills. Highly motivated with a desire to succeed and progress. Ability to work effectively with others as part of a team.We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.   B2B Bank and/or the Laurentian Bank of Canada and their subsidiaries may collect, use or disclose personal information of job candidates for the purpose of establishing an employment relationship. Qualified candidates will be contacted. No unsolicited Agency referrals please.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply

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