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Dermatology Reception


This is a Full-time position in Toronto, ON posted January 11, 2019.

The Role:

Medcan is recruiting for Assistant, Client Service for our industry leading Dermatology service team. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude and some flexibility in their schedule. The role is responsible for monitoring and facilitating the flow of patients through our Refine Clinic and for coordinating with other clinic staff to ensure an exceptional delivery of service.

The Accountabilities

  • Welcoming and greeting clients, guiding clients throughout their visit and checking clients in an out of their appointments
  • Processing payments for appointments and products
  • Providing exemplary and engaging customer service
  • Interacting with Clients with discretion, professionalism, and accuracy
  • Managing the booking of Medical & Cosmetic procedures whilst providing friendly and efficient service to our clients
  • Driving additional revenue by actively offering assistant with retail products, promotional offers and encouraging repeat bookings
  • Escorting patient to and from treatment rooms and waiting areas
  • Making reminder appointment calls to clients.
  • Providing Coffee and Beverages to Clients in the lounge
  • Constantly maintaining the lounge and attending to clients
  • Managing wait times with clients, updating them with accurate information regarding their appointment.
  • Open and close procedures including next day preparation
  • Responding to all client issues and enquiries
  • Foster client/clinic loyalty by creating memorable experience
  • Problem solve in a fast-paced environment

The Requirements

  • Prior experience in similar role
  • Four Star Hotel experience or a luxury spa is an asset
  • Education in health or a related discipline is an asset
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Intermediate level skills in MS Office
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work well in a team environment
  • Ability to foster relationships outside of the Reception team

Our clinic hours of operation are from 8:00am to 6:00pm Monday-Saturday.

We are currently recruiting for full-time role that is scheduled for 5 days per week during business hours Monday-Saturday. Shifts are scheduled for 8 ½ hours and may vary based on our client and operational flow. The roles will report to the Client Service Manager.

These positions come with a great working environment, a competitive rate, comprehensive benefits plan and a genuine opportunity to grow at one of Canada’s Best Managed Companies. The position also offers outstanding health and wellness benefits through Medcan’s Live Well program. In your cover letter please include why you wish to align yourself with Medcan and how you believe you can add value to our organization.

Qualified applicants are invited to apply to and with their resume and cover letter in MS Word or PDF format.

We thank all applicants for their interest; however only those selected for an initial Skype Video interview will be contacted. No phone calls and no agencies please.

Skills Required

  • Education level: None
  • Work experience (years): 0-2 years


Salary: N/D