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Desktop Technician

CGI Group

This is a Contract position in Kitchener, ON posted January 18, 2023.

Meet our professionals

Canada-That’s CGI

Position Description:

Would you like to be part of an IT organization offering greater opportunity and challenge? If so, we have a position for you within our on-site Desktop team! We’re looking for a passionate professional to take our IT department to the next level. Join our End-User Computing organization and get your career on the fast track. The CGI Desktop teams are responsible for providing Level 2 IT support to our clients to resolve incidents and fulfill work orders & tasks; our team is comprised of dynamic, passionate people with a focus customer service while providing IT expertise to make the client experience a positive one!

Based on our industry-specific focus, we can offer you a work environment where you will be challenged as well as grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning material, training, mentoring, coaching, as well as ongoing recognition and feedback… plus opportunities to advance! By working for CGI, you will be exposed to a large global company, work in a fast-paced corporate environment and be an integral part of the Desktop Team.

Don’t miss out on this opportunity – apply today!

Your future duties and responsibilities:

The member will be responsible for supporting our client in Ontario on different sites:
• Kitchener
• Cambridge
• Scarborough (1 day every 2 weeks)

Responsibilities include:
• Supporting desktop and laptop
• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
• Troubleshooting problem areas in a timely and accurate fashion.
• Provide end-user assistance where required.
• Image Workstation for new deployments using SCCM.
• Manage and track inventory via Service Now
• Managing phone system, printers, mobiles and other equipment
• Manage 365 licensing.

Required qualifications to be successful in this role:

Mandatory Technical Skills:
• Windows 10, Windows 7
• Antivirus
• Office Suites 365
• Knowledge of Computer hardware
• Knowledge of networking principles
• Ticketing system (Service Now is an asset)

Soft skills:
• Customer service oriented
• Professional appearance since this is a client facing role
• Self-starter, ability to work independently
• Must be able to meet scheduled deliverables
• Team player
• Dynamic
• Autonomous
• Resourceful

Other requirements:
• Post-secondary education in a relevant discipline
• Minimum of 3 to 5 years of experience
• Strong communication skills in English
• Reliable vehicle to travel to client sites



  • PowerShell
  • PowerShell
  • Procurement
  • ServiceNow
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ”members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.