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Teleperformance Canada

This is a Full-time position in Toronto, ON posted April 18, 2018.

At Teleperformance, we do business with people, for people. We want people to be inspired, to be motivated. Our main goal is to make you proud to belong to our group through job satisfaction and a great work environment.

Want to work for one of the world’s largest consumer goods companies? 

Primary Duties, Responsibilities and Requirements (include but not limited too)

  • Provide outstanding customer service at all times
    • Empathy
    • Maturity
    • Compassion
    • Ability to develop quick rapport
    • Ability to communicate with dissatisfied customers in a professional and successful goal oriented manner
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Provide Inside Sales and Up Sells to existing customers when required
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Promote and offer products and services by consulting, gathering information, and evaluating customer needs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Exercise retention efforts when appropriate 

Position Requirements Qualifications-

  • MINIMUM 1 yr customer service experience (call center experience preferred)
  • Must be 18 years old
  • Type 50 wpm
  • High School Graduate or GED
  • Excellent command of the English language – both verbal, written and comprehension in advanced English.
  • Enthusiastic and energetic
  • initiative
  • Strong multi-tasking skills – conversing with customer while searching for information/toggling multiple windows
  • Strong negotiation and objection handling skills
  • Strong written and verbal communication skills
  • Great Work ethic, punctual, competitive and sales and customer service oriented
  • Computer Literacy
  • Must have availability to work various shifts influenced by current business needs. 
  •  ID required to complete a Criminal Background check
  • We Offer: 
  • $14.50 base with additional earning potiential
  • Shifts available Thursday to Monday 3:30pm to Midnight 

 

    • Medical and vision benefits available after 90 days and Dental available after 6 months
    • Convenient location
    • Great Hours
    • Paid training
    • Paid days off after one year of service
    • Excellent earning potential
    • Advancement opportunity
    • Employee Referral Program

At Teleperformance we also offer the following:

    • Must be able to work a variety of shifts
    • Teleperformance For Fun Festival An annual festival recognizing and celebrating the unique artistic talents of our employees
    • Teleperformance Sport Club We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities
    • Teleperformance Blue Diamond Club The Blue Diamond Recognition Club. This program is set up to reward the best of the best in performance.
    • JUMP – Advancement Program A development program created to identify and prepare high-potential employees to take on leadership positions in Teleperformance
    • Employee Service Recognition Program Quarterly program to recognize service length of advisors

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply


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