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Agent

Teleperformance Canada

This is a Full-time position in Toronto, ON posted January 13, 2018.

We are the worldwide leader in *outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
We are looking for mobility smart employees to work with one of the worlds leading companies in consumer goods. 

Primary Duties, Responsibilities and Requirements (include but not limited too)

  • Provide outstanding customer service at all times
    • Empathy
    • Maturity
    • Compassion
    • Ability to develop quick rapport
    • Ability to communicate with dissatisfied customers in a professional and successful goal oriented manner
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Understand “smart” phones, apps, wifi connections, security settings, installing, reinstalling, downloads
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Promote and offer products and services by consulting, gathering information, and evaluating customer needs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Exercise retention efforts when appropriate

 

Position Requirements Qualifications-

  • MINIMUM 1 yr customer service/tech support experience (call centre experience preferred)
  • Must be 18 years old
  • Type 30 wpm
  • High School Graduate or GED
  • Excellent command of the English language – both verbal, written and comprehension in advanced English.
  • Enthusiastic and energetic
  • Initiative
  • Educated and familiar with smart phones
  • Strong multi-tasking skills – conversing with customer while searching for information/toggling multiple windows
  • Strong negotiation and objection handling skills
  • Strong written and verbal communication skills
  • Great Work ethic, punctual, competitive and sales and customer service oriented
  • Computer Literacy
  • Must have availability to work various shifts influenced by current business needs. 
  •  ID required to complete a Criminal Background check

We Offer: 

  •  $14.50 hr up to $15.50 hr – including shift premiums, bonus and great incentives
  • Medical and vision benefits available after 90 days and Dental available after 6 months
  • Convenient location – 75 Eglinton Ave East (Yonge/Eglinton – one block from subway)
  • Paid days off 
  • Excellent earning potential
  • Advancement opportunity
  • Employee Referral Program – once you are an employee, you can refer your friends & family and get PAID for it!!

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply

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