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Call Center Agent/ Collection

ARO inc. - Markham, ON

This is a Contract position in Markham, ON posted November 17, 2021.

At ARO, we recognize that the success of our business depends on the contribution of our valued employees. We are committed to recruiting, training, retaining and promoting the best talent. ARO stands out in the industry by offering not only a comprehensive training program and competitive compensation package, but also a professional work environment focused on development and growth.

Ifi you are a goal oriented person and you are looking for a rewarding career with the opportunity for advancement, this is a great place to be!
We offer regular full-time hours, benefits after 6 months, and base pay plus bonuses.

Our office is closed on weekends and statutory holidays. If you are entry level or experienced with accounts receivable, ARO Inc. has a spot for you!

What We Offer

Start salary of 30 000$ plus commission (based on % of salary) ;

Group benefits (Extended Health, dental and Vision Care coverage);

Virtual Healthcare;

Career Advancement Opportunities;

Friendly, supportive, diverse work environment;

Excellent experience and opportunity to gain knowledge of the personal credit industry; including credit reporting, credit repair, and personal budgeting;

Paid Training;

Free Parking.


Utilize our skip tracing tools and databases to locate consumers;

Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls);

Analyze and update consumers account information to determine the best possible solution for the account;

Negotiating repayment of past due or overdue accounts;

Clearly documents call results and content of calls;

Manage workloads/lists of consumers who have failed to make payments;

Abide by all Collection Agency Acts and Regulations as legislated in each Province;

Uphold the client (Creditor) work plans and the ARO code of ethics by treating consumers with honesty, dignity, and respect at all times.


Minimum one (1) year 3rd Party Collection experience preferred

Self Motivated, Goal and Detail Oriented

Customer service, Call centre or Sales experience considered an asset

Strong Negotiating and Conflict Resolution skills

Excellent Verbal and Written Communication

Strong Organizational Skills

Dedicated and Ethical

Bilingualism considered an asset

Ability to work individually and with a team

Successful Candidates will be required to complete a background check