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Customer Service Agent

Busy Bee Tools

This is a Full-time position in Vaughan, ON posted November 30, 2019.

WORK CONDITIONS AND PHYSICAL CAPABILITIES Sell Merchandise Access & process information.

Identify training needs and train workers Ensure smooth operation of computer systems and equipment.

Establish work schedules and procedures.

Resolve work-related problems and prepare and submit progress and other reports.

Co-ordinate, assign and review the work of clerks engaged in the following duties.

Arrange for refunds & credits.

Answer inquiries and provide information to customers.

Explain the type and cost of services offered.

Issue receipts and other forms.

Maintain records and statistics.

Address customers’ complaints or concerns.

Business Equipment & Computer Applications MS Window, MS Work, Internet, MS Outlook Puctuality Organized Excellent written communication Reliability Team player Excellent oral communication Effective interpersonal skills Client focus