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Customer Service and Sales Specialist

Millennium1 Solutions

This is a Full-time position in Toronto, ON posted November 8, 2018.

Responsibilities:

  • Provide excellent service on inbound, outbound and offline servicing channels. Primary responsibility being inbound call servicing
  • Provide excellent customer service while responding to all inbound inquiries including but not limited to: application processing, card activation, account updates/inquiries, product information and website support
  • Provide excellent customer service while making outbound calls regarding general service inquiries
  • Naturally presenting recommended product offers to cardholders to assess interest and eligibility
  • Drive customer engagement by discussing the benefits and features of supplemental products and services with the goal of achieving sales of these products
  • Accurately process offline customer correspondence
  • In conjunction with on-screen customer information, identify the cardholder’s needs while simultaneously reading and updating customer information on the system
  • Analyze information presented by the cardholder to process next steps according to policy and procedures
  • Identify and resolve inquires & complaints to achieve a mutually satisfactory solution ensuring that the escalation process is followed as necessary
  • Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by Millennium 1 Solutions and the client, and requirements and controls in relation to PCI compliance standards
  • Adhere to the Millennium 1 Solutions Code of Conduct and Sensitive Consumer Information Standard
  • Remain current on program information and business initiatives, as well as corporate products and processes.
  • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate options/solutions, while adhering to the standards of quality assurance program.
  • Ability to articulate program specific information to external customers in a clear manner

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D