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Customer Service Associate- Retail

The Brick

This is a Full-time position in Waterloo, ON posted June 17, 2021.

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

WELCOME HOME The Brick is actively seeking to expand our service team.

As a Customer Service Associate, you will be reporting to the Operations Manager.

We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations Responsibilities Respond to customer inquiries and offer solutions in a courteous and professional manner Follow up with customers to identify and support their needs Promote customer loyalty by providing exceptional customer support Review and follow up on order reports on a daily basis Other duties as assigned Qualifications Strong customer service focus Team oriented High school diploma or equivalent Exceptional communication skills, both written and verbal Proven ability to multitask and maintain organization Proficiency with computers and Microsoft Office programs Flexibility to work all shifts, including evenings and weekends, as required Why The Brick?

Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family Competitive pay Paid training Career progression program Access to free personal development training Employee discounts & Personal ”Paid” days off Recognition, incentives, prizes and giveaways Be a part of Canada’s largest home furnishings retailer We welcome all abilities to apply.

The Brick is committed to accommodating applicants and associates with disabilities.

Should you require accommodation to participate fully in the recruitment process, please email

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.