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Customer Service Engineer

Vitesco Technologies Canada, ULC

This is a Full-time position in Chatham-Kent, ON posted April 4, 2020.

Base:
– Establishes a trustful relationship with the Customer Plant’s Quality organization, engineering, line operators, logistic departments and Customers service organizations.

– Manages the assigned Customer locations with proactive visits at a frequency agreed with the customer.

– Operates as the direct contact and person to Customer complaints (not necessarily on site).

– Provides feedback according to Customer requirements and timing to the manufacturing plants and if applicable to the BU’s regarding quality/manufacturing issues.

– Performs joint pre-analysis / pre-selection of parts at the Customer location / warranty centers, supports activities to reduce number of part returns and the related costs.

– Responsible to coordinate the transfer of return parts from the Customer location / warranty center to the appropriate Vitesco production location and, if applicable, registers complained parts in the VQTS system.

– Responsible for the coordination of sorting, rework or re-flash actions at the customer facilities and implementation of immediate actions to minimize potential Customer disruption and related cost.

– Support of product changes, customer plant trial runs and safe launch activities at Customers facilities.

Advanced
– aliitional to base required:
– Coordinates and controls the activities of third-party Service providers in alignment with the Customer and the involved Vitesco BU’s for control / sorting / re-flash activities.

Expert
– aliitional to base and advanced required:
– Systematic internal and external analysis and reporting of field data and KPI’s to trigger appropriate activities to contain field issues and the implementation of corrective actions.

– Negotiation of rates, parameters and if applicable technical factors and/or cost share with the assigned Customer.

– Management and coordination of a Customer Service Engineer Team across multiple Customer locations within a assigned region Expert knowledge of automotive technology
– Fluent English (written and spoken)
– Driving licence (Passenger Car)
– Very good PC knowledge (MS Office, VQTS)
– Knowledge of Customer specific and Automotive
– analysis tools ( e.g.

CAN, OBD )
– Several years of Work experience
– Ability to work remotely
– Customer experience
– Graduate in automotive engineering, mechanical/electrical engineering or equivalent education as a technician, ideally with aliitional business skills Advanced
– aliitional to base required:
– Supervision and coordination skills
– Experience with structured Problem Solving Expert
– aliitional to base and advanced required:
– Negotiation and presentation skills
– Experience in Leading People Some travel may be required.

Valid passport is required.

Please be advised immigration and relocation support are not offered for this position.