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Customer service lead (bilingual)

Myticas Consulting

This is a Full-time position in Ottawa, ON posted February 10, 2020.

Our recruiting team at Myticas Consulting is looking for an experienced Customer Service Lead who would be interested in a permanent opportunity offered within the Ottawa, Ontario region.Responsibilities:Lead a team of 3, take on a rebuilding challenge for processes and procedures.Work with our Go Members platform that has been, and continues to be customized.Accountable for leading and managing the daily efficient operation of the customer service department by using CRM systems technology and processes.Create efficient workflow and to solve problems in order to meet CPhAs revenue objectives and customer service standards.Implements and maintains the framework and procedures for the workflow to ensure an efficient and effective structure that will handle day-to-day activities and while providing product, service support and technical assistance to the Customer Service team.Ideally the candidate will have CRM knowledge, can produce analytics, troubleshoot issues, etc.Candidates looking to apply for this role are to send us an updated version of their resume in confidence.

Our team will be sure to review all applicants and follow up accordingly at the conclusion of the review process.Job is also known as: IT Customer Service Lead, IT Support Lead, Support Lead, Customer Support LeadGDMY