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CUSTOMER SERVICE Part-time, weekday, Hamilton, ON (incl warehouse & delivery)

Sherwin Williams Canada

This is a Contract position in Toronto, ON posted May 14, 2021.

Description Service Associate I CORE RESPONSIBILITIES AND TASKS The core responsibilities and duties associated with this position include, but are not limited to, the following: I.

Sales/Customer Service Sort & distribute overnight reports.

Process paint order paperwork.

Review Inventory Transaction Reports for negative inventory and follow-up when necessary.

Receive all packing slips.

Review Inventory Transaction Reports Not Printed and correct any receiving errors.

(procedures may vary with POS) Conduct self in professional manner to ensure customers’ quality & service expectations are met.

Answer telephone in a professional manner, answering questions knowledgeably and/or take customer’s order.

Give immediate attention to customer comments & complaints and advises Branch Manager of such.

Provide customer with information on both established and new products.

Mix paint and wear appropriate safety equipment as required.

II.

Inventory Management Know inventory system and determine stocking levels.

Follow-up and/or initiate ordering and reordering stocks (GOM and AP).

Match invoices with purchase order receiving slips.

Replenish Branch inventory as required.

ADDITIONAL DUTIES : Mail room functions Assist with Literature (GOM & AP) replenishment for branch and/or for customers.

Maintain daily cash drawer and ensure that the daily bank deposit is made.

Assist with Account Payable functions Build new part numbers and maintain pricing levels.

Know and perform duties of other branch personnel as assigned.

Clean and maintain all areas and equipment as assigned.

Perform other duties as assigned.

Assist staff with periodic or annual branch inventories.

Monitor and track customer back orders.

Process sales transactions using POS devices and Company guidelines.

Qualification Requirements: BASIC QUALIFICATIONS:
– Must be at least 18 years of age.

– Must have a valid driver’s license.

– Must be legally authorized to work in country of employment without sponsorship for employment visa status.

– Must be able to lift and carry up to 50 lbs.

frequently and up to 100 lbs.

on occasion
– Must be able to operate a computer and communicate via the telephone.

– Must be able to communicate verbally and in writing
– May work in areas where toxic, flammable, and hazardous materials are present MINIMUM QUALIFICATIONS -High school diploma or equivalent PREFERRED QUALIFICATIONS: -Prefer knowledge of product technology and product application usually obtained through one or more years experience in division or other Company position or related experience in the Automotive Refinishing industry