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Customer service quality assurance specialist

Quantum - Ottawa

This is a Full-time position in Ottawa, ON posted June 21, 2019.

Position: Customer Service Quality Assurance SpecialistLocation: OttawaExciting project!

In preparation for an electoral event, Quantum is looking for 10 Quality Assurance Specialists with experience in customer service.About this role: Location near the Ottawa VIA Train station Contract to start August 5 (clearance must be completed prior to July 17, 2019) to October 22, 2019 Salary of $35 per hour plus 4% vacation pay paid weekly Enhanced Reliability Security Clearance required (or ability to obtain one)Experience, Knowledge and Skills: 1 year of experience monitoring and assessing customer service techniques and knowledge Experience within a call centre – Preferred Ability to evaluate customer and agent phone interactions against standard operating procedures Ability to identify performance trends and make recommendations for improvementPlease send your resume (as a Word document) to


OUR BUSINESS.If you recommend a friend or colleague, you may be eligible for a referral bonus.We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.Quantum is an equal opportunity employer.Follow us on Facebook at Company One of the most trusted names in recruitment, Quantum has been connecting organizations of all sizes with the talent they need to reach their business goals for 50 years.

A strong regional supplier in Quebec, Ontario, and New York City with a network of 13 branch locations, we provide customized solutions to meet staffing challenges of any size or complexity.

Whether targeting a special individual for a strategic, senior role or recruiting a reliable team of hundreds at short notice, we are known for our flexibility and ability to make the impossible happen.

Providing permanent, contract, and temporary recruitment services for positions at all levels, our specialties include:+ Administration & Operations+ Finance & Accounting+ Information Technology+ Customer Service+ Trades & Industrial+ Healthcare