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Customer Service Representative

Sanimax San inc.

This is a Full-time position in Guelph, ON posted April 4, 2020.

We are the 3R By Reclaiming waste from the agri-food industry, and Renewing this through our processes, we are able to Return valuable ingredients back to the market to be used by many different industries in the creation of every day products.

Sanimax is a leader in the Agri-Food industry and has been deeply entrenched in Ontario and Quebec for more than 75 years, working mainly in the recycling of animal by-products.

Sanimax is recognized as a modern and dynamic Company which works to satisfy the needs of its customers in a reliable and professional way.

Sanimax supplies essential services and environmentally friendly solutions.

For more information on Sanimax, consult our Web site in www.sanimax.com Sanimax is currently looking for a Bilingual Customer Service Representative .

As such, you are a member of the sales team.

Your role is to successfully manage the demands of our customers in partnership with the sales team .

You support growth through opportunities with new accounts as well as with existing accounts.

Are you the ideal candidate?

Do you have the profile and the required qualifications to contribute to a positive workplace environment which reflects our vision, our values and our guiding principles, while participating in the growth of the Company by generating income and by promoting overall corporate visibility?

Key responsibilities: Participate in the collaboration and the execution of selling strategies (short/long term) with Sanimax sales team members in Guelph, who are focused on achieving both monthly and annual budgets.

Establish, develop and maintain business relationships with current and prospective customers.

Process and verify the accuracy of all customer orders by utilizing the organization’s internal technology systems.

Initiate required action for response to customer service requests for order changes, including the maintenance of customer information files and communicate changes to the appropriate personnel/departments.

Manage the sales process for our customers from beginning to end.

Understand their needs while understanding the needs of our Sanimax plants and the ramifications of order changes and the need to ensure changes can be accommodated by the plants.

Understand customer quality requirements and ensure these requirements are communicated to the appropriate departments.

Follow-up on sales contract balances which includes monitoring and confirming balances while ensuring system contract maintenance is also maintained.

Your profile corresponds to the following requirements : Minimum High School Diploma required Bilingual French & English Mus t have 1 to 3 years of related business experience.

Must have excellent computer skills including MS Office (Outlook, Excel, Word).

Experience with futures/commodity trading and/or courses in agriculture would be an asset.

Experience in a Sales/ Marketing environment would be an asset.

Excellent analytical and problem solving skills.

Able to perform in a stressful environment and work with little supervision.

Positive attitude, and act in a professional and ethical way.

Be engaged with your team, your co-workers in other departments and with the Company as a whole.

We thank all applicants for their interest.

However, only those selected for an interview will be contacted.

Sanimax strongly supports equality in employment.

SANIMAX is an Equal Opportunity Employer