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Customer Service Representative/Administrator – Eurofins Experchem

Eurofins NSC Canada Inc

This is a Full-time position in Toronto, ON posted March 23, 2021.

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services.

It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories.

Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description Primary Purpose: Responsible for fulfilling all customer service responsibilities to support the Cannabis Testing laboratories.

This position is responsible for providing exceptional customer service to the company’s current and future clients.

Reflecting a positive and professional image of the company is a crucial requirement of this position.

The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.

Main Responsibilities: Liaise with company customers through phone, e-mail and in person; Maintain superior customer relations; Manage customer scheduling of projects; Coordinate project tracking; Variety of administrative duties including filing, faxing, photocopying, on-line administration; shipping Creating memos; Verifying information on on-going projects; Handling other duties promoting the achievement of customer service and business goals including internal sales; Ensure regulatory compliance; Other duties as required.

Qualifications Desired Qualifications: College diploma required; university degree in a science background is preferred; Minimum of 3-5 years’ customer service experience; Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel, Typing).

Personal Characteristics: Must speak and write English fluently; Extremely high level of accuracy and strong attention to detail; Able to handle any type of client sample (including fish, meat, nuts, dairy and controlled substances such as cannabis); Must be articulate and possess excellent communication skills, both written and verbal; A high level of professionalism and confidentiality is crucial to this role; Professional, friendly, and courteous in all interactions, whether with customers or co-workers; High energy with strong initiative, flexibility, resourcefulness and a can-do attitude; Excellent organizational skills; Strong customer service skills; Ability to work independently, while supporting a collaborative, team-based department; Ability to multitask and remain calm under pressure in a fast-paced environment; High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters; Must be proactive, self-disciplined, and able to demonstrate a high level of productivity; Demonstrated satisfactory work performance and attendance record; Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.

Additional Information Working Conditions : This position is based in a laboratory environment; significant time spent sitting in front of a computer is required.

Lifting requirements of up to 30lbs on a regular basis.

Extra hours, weekends and evenings may be required.

What we offer: Excellent full time benefits including comprehensive and medical coverage, dental, and vision options Life and disability insurance RRSP/DPSP eligibility with company match Paid vacation and holidays Employee Assistance Plan, Tuition Program and much more Eurofins supports equal opportunities for inclusion and invites all qualified applicants to apply; if accommodations are required in the application or interview process, please contact us via www.eurofins.ca.

Only shortlisted candidates will be contacted
– no phonecalls or emails please Selected candidates can expect to be contacted in 3-6 weeks.

NO AGENCIES, PHONECALLS OR EMAILS PLEASE THANK YOU FOR YOUR COOPERATION AND UNDERSTANDING