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Customer service representative

Compunnel

This is a Full-time position in Kitchener, ON posted October 3, 2019.

Job Description Description:Calling all Customer Service Representatives!

If you enjoy helping clients and thrive in a rewarding and fast paced environment then we want to meet you!The Kitchener Disability office is looking for a dynamic, customer service oriented individual to join our team as a Customer Service Representative.

In the Customer Service Representative (CSR) role you will deliver superior customer service by providing prompt and accurate responses to our callers.The Customer Service Representative will be responsible for answering Group Disability Claim inquiries via phone and/or e-mail.

Customers may be internal or external and their inquiries may vary fast paced environment with a consistent call volume.Responsibilities
• Provide excellent customer service to both internal and external clients.
• Effective communication with plan members and plan sponsors in a calm and professional manner.
• Access appropriate information from various Client systems.
• Research and resolve inquiries within specified timelines.
• Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.Please Note: You must be available to work shifts Monday to Friday 8:00am to 8:00pm on a rotational basis.Also, We will be moving to 500 King at some point early 2020 parking while at 25 Water St is not included, all staff are required to pay.Qualifications:
• Fluency in English verbal and written
• Previous experience in a customer service environment
• Post-Secondary educationAttributes:
• Customer focus and solution oriented
• Excellent communication skills (oral and written)
• Strong interpersonal skills – team player
• Strong attention to detail
• Well organized and able to prioritize work
• Ability to meet deadlines
• Proficient computer and keyboarding skills Best Regards,Sanjeev ShishodiaSr.

RecruiterE: SShishodia@compunnel.com Direct: (609)779-2051USA: (609)606-9010, Canada: (437) 537-5333 Ext: 2517 www.compunnel.com Company Description Compunnel Inc.

has always been and will always be an Equal Opportunity Employer.

Where every individual, solely on their merit, qualification and competency not only has equal economic opportunity but also for recruiting, training and career development.

Our 2000+ members reflect a culture of diversity and inclusion and bring their authentic, original and best selves to work.

Our inhouse team who looks over no discriminate against any employee and puts affirmative actions has full support of our Chief executive officer Andy Gaur and its top leaders branched out across Compunnel.