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Customer Service Representative – Work from Home

Sykes Canada

This is a Full-time position in Toronto, ON posted February 8, 2018.

Customer Service Representative – Work from Home

SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do.

When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

This is the right job for you if you’re able to:

  • Be comfortable speaking on the phone and are able to use a computer efficiently
  • Empathize and be friendly with people you’ve never met
  • Use logic and solve problems
  • Be part of a team

Nice to have (but not required):

  • Customer service background
  • Experience with financial services, technology companies, or something similar

What you receive in return:

  • Health benefits
  • Career advancement opportunities / Promotion from within
  • The ability to work from home and flexible scheduling

Home Office Requirements:

  • Personal Windows-based computer with monitor, speakers and anti-virus software
  • Subscription to high-speed, hard-wired, bi-directional Internet connection
  • 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls.
  • Analog landline that meets one of these requirements:
  • Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home.
  • Cable – phone service from a Cable TV service provider
  • Fiber-Optic – phone line provided by a local phone service.

Sykes Home is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply

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