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Desktop support analyst

Opus Recruitment Solutions Ltd

This is a Full-time position in Battersea, ON posted December 5, 2019.

Desktop Support AnalystReporting to Desktop ManagerExcellent Salary and Benefits Foster and Partners are an award-winning British architectural design and engineering firm who put forward an innovative, modern and sustainable approach.

We are based in Battersea SW London.

Due to a period of sustained growth we are looking to recruit a Desktop Support Analyst to join out IT services department.

The Desktop Support Analyst will be responsible for providing timely and effective 2nd line support services and for completion of assigned Desktop Projects in a networked desktop environment.Key Responsibilities include but not limited to: Maintain corporate standard PC/MAC/ Laptop images Prepare, install and support Windows and Mac OS systems Troubleshooting of complex incidents that cannot be resolved by 1st Line Support Team Monitor and take ownership of incidents to resolution, providing regular updates when required To create and update in-house documentation for the IT service desk Understand and comply with licensing requirements for software installed Provide VIP support service for high profile customers To assist 1st line team in improving their technical skill levels Deploy software using SCCMThe CandidateThe ideal candidate will have a proven experience in similar role.

You will be able to demonstrate the ability to troubleshoot problems and possess a high level of technical awareness with PC’s, Macs, Laptops and remote working.

You MUST have excellent knowledge and experience using System Centre Configuration Manager (SCCM) to deploy software.

Candidates who are MCSE certified are desirable but not essential.In return you will receive a competitive salary, discretionary bonus, 25 days holiday plus bank holidays, life assurance and pension.If you would like the opportunity to work for an expanding company that offer a career and not just a job, then don’t hesitate to get in touch.

Any questions don’t hesitate to email pwithers@