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Entry level customer support rep.

Amika Mobile

This is a Full-time position in Ottawa, ON posted September 27, 2019.

Job Description Amika Mobile is looking for an entry level Customer Technical Support rep.

The successful candidate will join a dynamic and innovative software team delivering critical and emergency communication software solutions to customers.

The job involves providing technical support by phone, web conference, and on-site to customers deploying on-premise and cloud servers with associated desktop and mobile applications.Job Duties: Act as main interface to multiple customers for solution deployment, testing, and ongoing support.

Work closely with customers’ IT and physical security personnel by phone, web conference, and occasionally on-site.

Support customers by identifying problems; researching answers; guiding them through corrective steps.

Maintain ongoing communications with customers.

Help avoid legal challenges by monitoring compliance with service agreements.

Work with the team to test new updates, including management of testing configurations.

Work with the team improve customer documentation through reviews and ongoing recommendations.

Work with the team to improve customer training programs by identifying learning issues; recommending instructional language.

Work with the team to improve system performance by identifying problems; recommending changes.

Updates job knowledge by participating in educational opportunities; maintaining personal networks.Skills and Qualifications: Must be a Graduate of a College program in IT or networking.

Must have a General understanding of LAN and Internet connectivity protocols, firewalls, email, etc.

Must have Excellent interpersonal communications skills, including phone calls.

Must have the Ability to manage many customer accounts, track priorities, maintain records, report status, etc.

Must have a Professional working proficiency in English.

Must be a Resident of Ottawa, Ontario, Canada region.

Must Hold Enhanced Security Clearance in Canada, or be able to obtain clearance.

(Desirable) HelpDesk experience.

(Desirable) Linux system knowledge.

(Desirable) Experience with scripting languages (e.g.

Python, Perl, Bash, etc).

(Desirable) Experience with cloud-based server management.

Company Description Amika Mobile® Corporation is privately held specializing in critical and emergency communication and control.

Its flagship product, the Amika® Mobility Server (AMS), is an AI-based platform that addresses IoT security and is ideal for alert/response in enterprise, community, border crossings, airports, sports arenas, shopping centers and campus where visitors may not always be pre-registered in a contacts database since the AMS can automatically discover mobile devices for location-based emergency alert/response.

AMS alerts securely over wire or mobile to ANY layer including Connected Vehicles, WiFi, Push, SMS, Email, VoIP, PA systems, Message Boards, Twitter, RSS Feeds, Facebook, etc.

AMS and Amika®Panic can trigger lockdowns and alerts based on disparate events from gunshot sensors, access control, fire panels, cameras, wall mounted, desktop or mobile panic buttons, etc.

Amika® Situation Commander tracks event alert/response in real-time.

AMS delivers advisory government alerts from NOAA, IPAWS, EAS, GDACS, and Alert Ready in CAP /CAP-CP formats.

Amika Mobile® has won 24 awards and sells products through partners.