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Fortinet: It Helpdesk Support


This is a Full-time position in Ottawa, ON posted April 24, 2021.

Fortinet IT team located in Ottawa is expanding and looking for an experienced IT Support Engineer.

This role offers a great chance to join a team of talented engineers working on cutting edge and highly secure IT systems, as well as providing help to end users.

The position will also give you the chance to gain exposure to a wide range of technologies.Job Responsibilities:
·Provides technical support for Fortinet internal users via email, phone, tickets and in-person for incoming queries and issues related to computer systems, IP phones, software and hardware.Install, modify, and repair computer hardware and software.Create phone extensions and configure IP phones.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Virtual Private Networks (VPN) and IP phone systems.Configures, encrypts and troubleshoots Linux/Windows/MacOS desktops and laptops.Manages user accounts and permissions in business systems.Responds to assigned tickets and requests within business defined service level agreements.

Works with other members of the IT organization to ensure timely resolution of employee issues.

Job Experience Required:Excellent communication skills, both written and verbal1+ years experience in IT supportKnowledge of TCP/IP, routing and switching, VoIP, Exchange, Linux, MacOS and Windows.

Experience in Desktop/Laptop/Server hardware/Software installation and troubleshooting.Helpful and responsive while balancing issue priorities.

Detail-oriented, high-energy individual who is able to multitask.Ability and willingness to learn.Experience in Fortinet products will be an asset.

Related professional certifications will be an asset.