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German Bilingual Technical Support Earn Up to $20.00 hr

Teleperformance Canada

This is a Full-time position in Toronto, ON posted July 2, 2018.

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.


Position Summary: Position supports all customer telephone calls for assistance or troubleshooting, product or application related matters.


ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited too)

  • Assists customers with installation, operational, maintenance and or training related inquiries for products and applications.
  • Researches and handles involved or complex calls as directed.
  • Follows documentation and training materials to diagnosis, resolve and escalate, when necessary, customers’ calls.
  • Enters all call activity into online Technical Support database and provides documented information to the Knowledge Base.
  • Serves as customer contact on technical and service related problems both internal and external
  • Diagnoses mechanical, hardware, software and systems failures using established procedures.
  • Operates under moderate supervision.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
  • May schedule service calls and escalate to other departments for customer support.
  • Performs all duties on time and is proactive in improving customer relations and internal processes.

REQUIREMENTS & EXPERIENCE

Excellent knowledge of customer service practices and procedures. Good telephone and communications skills. Demonstrates self-control and understanding of customer situations.

  • English and German communication and comprehension skills is a must
  • Strong knowledge of Windows XP, Win 7 operating systems and related software applications
  • Technical understanding of different Information Technology areas
  • Strong interpersonal skills in dealing with a diverse population
  • Hospitality, restaurant or retail POS experience an asset
  • High level of integrity, honesty, and judgment
  • Ability to respect and ensure strict confidence
  • identiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment
  • Strong attention to detail and desire to follow procedures
  • Troubleshooting experience
  • Ability to understand and carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Use of manuals/materials in the reasoning process a must.
  • Focuses on needs of the customer by responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance and meeting commitments. Is pro-active in assessing customer needs and expectations.
  • Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
  • At least 6 months previous customer service experience – preferably in a call centre environment preferred
  • Familiarity with Microsoft Office Applications
  • Basic understanding of programming is a definite plus
  • Required to work shifts based on business needs – Hours of operation will require overnight work (5pm-5am)
  • ID required for Criminal Background Check

What We Offer:

  • $18.00 hr + bonus + shift premiums + great incentives!
  • Medical and vision benefits available after 90 days and Dental available after 6 months
  • Convenient location – 75 Eglinton Ave East (Yonge/Eglinton – one block from subway)
  • Paid training
  • Paid days off after one year of service
  • Excellent earning potential
  • Advancement opportunity
  • Opportunities to Volunteer in your community
  • Employee Referral Program – once you are an employee, you can refer your friends & family and get PAID for it!!

At Teleperformance we also offer the following:

  • Teleperformance Sport Club We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities
  • Teleperformance Blue Diamond Club The Blue Diamond Recognition Club. This program is set up to reward the best of the best in performance.
  • CAP – Career Advancement Program A development program created to identify and prepare high-potential employees to take on leadership positions in Teleperformance
  • Employee Service Recognition Program Quarterly program to recognize service length of advisors

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs

Jobillico

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D


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