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LeverageTek IT Solutions: Bilingual It Application Support Specialist

LeverageTek IT Solutions

This is a Full-time position in Ottawa, ON posted March 24, 2021.

LeverageTek is actively seeking a Bilingual IT Application Support Specialist (ERP) for a 6-month contract with its Gatineau-based customer.

**This work will be performed remotely until further notice.

QualificationsExcellent communication skills (verbal and written), in French and EnglishExperience providing 2nd level business application support for requests, incidents and problems in a Windows environmentExperience in a customer service roleExperience in using software tools/utilities to manage support/service calls and problemsStrong analytical and problem-solving skills AssetsExperience with ERP systems (IFS, SAP, Oracle, GP/Dynamics), financial consolidation applications (Cognos Controller, Hyperion) and/or BI concepts would be considered an assetExperience in the areas of application integration and methodologies would be an assetPractical experience with internal control procedures and audit requirements in relation to data access, security and master data configuration would be an assetExposure to the SQL language would be an assetExposure to ITIL concepts, including a good working knowledge of formal change management process would be considered an asset ResponsibilitiesProvide support for the company’s business applications, including, but not limited to the global ERP, over the phone, in person, by email and/or by using a connection tool to remote to user’s computersRecord and analyze service calls and follow-up on them until problems are resolved using the incident management toolEnsure security processing for access to business applicationsQueue management role with follow-ups on application registers and alertsIn the event of data integrity problems, perform debugging and validate the solutions foundAdjust and execute SQL scriptsDocument and maintain support operation procedures for policy control of the company