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Loyalty Strategy & Projects Co-op

Loblaw Companies Ltd - Head Office

This is a Contract position in Toronto, ON posted June 6, 2024.

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Loyalty Strategy & Projects Co-op

Whether shopping for your favourite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada's largest and most loved loyalty program.

Reporting to the Senior Manager, Loyalty Strategy & Planning, you will leverage your passion for customers, and analytical and project management skills to support the continued innovation of PC Optimum through strategic planning and projects.

Please note this position is based out of Loblaw's Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week.

What you'll do

  • Own project management activities for loyalty strategy projects and workstreams, including building workback plans, tracking against key milestones, mapping processes, providing status updates, and maintaining project documentation
  • Contribute to the exploration and evaluation of new opportunities and innovation pursuits by supporting with research, reporting, data analysis, business casing, financial modelling, and/or recommendation development
  • Conduct ad hoc analyses and investigations to elicit customer, program, and/or competitive insights
  • Prepare briefings and presentations to report on the health of the PC Optimum program and loyalty industry / market trends
  • Across all of the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loyalty Portfolio Management, Vendor Loyalty, Loyalty Partnerships, Technology & Analytics, Loyalty Operations, Marketing, Digital, and Customer Support

Does this sound like you?

  • Hands-on experience. You have prior co-op experience and comfort working in a fast-paced, corporate environment
  • Passion for customers. Customers are core to what we do
  • Exceptional data fluency. Strong strategies are grounded in data-led insights and you'll be expected to analyze and summarize data from a variety of internal and external data sources
  • Comfort thinking critically, including about ambiguous problems. As a key member of the team responsible for Loblaw's loyalty strategy, you will be tasked with solving challenging and ambiguous problems
  • Effective communication skills. You will often be called upon to present your findings and recommendations to groups of varying sizes and seniority. Comfort with storytelling and presenting will be key
  • Strong intangibles. Time management, problem-solving, critical thinking skills, and the ability to work independently come natural to you

Bonus qualifications

  • Experience in the retail and/or loyalty industry
  • Experience extracting and analyzing data from dashboards and/or BI tools (e.g., Data Studio/Looker, Microstrategy, Qlikview)

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.