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Mandarin Speaking Customer Support Earn Up to $15.00

Teleperformance Canada

This is a Full-time position in Toronto, ON posted April 4, 2018.

Job Summary

At Teleperformance, we do business with people, for people. We want people to be inspired, to be motivated. Our main goal is to make you proud to belong to our group through job satisfaction and a great work environment.

Our client is in the health care industry. We assist customers with their products.

Primary Duties, Responsibilities and Requirements (include but not limited too)

  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Provide Inside Sales and Up Sells to existing customers
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Promote and offer products and services by consulting, gathering information, and evaluating customer needs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Exercise retention efforts when appropriate

Position Requirements Qualifications-

  • Must be 18 years old
  • Bilingual English/Mandarin – both verbal and written if applicable
  • Excellent command of the English language
  • Type 35 wpm
  • High School Graduate or GED
  • Enthusiastic and energetic
  • Keen interest in fashion (outerwear)
  • Strong negotiation and objection handling skills
  • Strong written and verbal communication skills
  • Great Work ethic, punctual and customer service oriented
  • Computer Literacy
  • Must have availability to work various shifts influenced by current business needs.
  • ID required to complete a Criminal Background check
  • References required

What We Offer:

  • Hours of operation are: 8AM – 8PM Mon – Fri & 10AM – 7PM Sat
  • $14 hr + up to $2 hour language premium

Benefits

  • Medical and vision benefits available after 90 days and Dental available after 6 months
  • Convenient location
  • Great Hours
  • Paid training
  • Paid days off after one year of service
  • Excellent earning potential
  • Advancement opportunity
  • Employee Referral Program

At Teleperformance we also offer the following:

  • Teleperformance For Fun Festival An annual festival recognizing and celebrating the unique artistic talents of our employees
  • Teleperformance Sport Club We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities
  • Teleperformance Blue Diamond Club The Blue Diamond Recognition Club. This program is set up to reward the best of the best in performance.
  • JUMP – Advancement Program A development program created to identify and prepare high-potential employees to take on leadership positions in Teleperformance
  • Employee Service Recognition Program Quarterly program to recognize service length of advisors

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

At Teleperformance we also offer the following:

  • Teleperformance Sport Club We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities
  • Teleperformance Blue Diamond Club The Blue Diamond Recognition Club. This program is set up to reward the best of the best in performance.
  • JUMP – Program development created to identify and prepare high-potential employees to take on leadership positions in Teleperformance
  • Employee Service Recognition Program Quarterly program to recognize service length of advisors

** Please be advised, Teleperformance frequently uses video interviewing during our prescreen process. If you receive an email from one of our recruiters asking you to participate in a video prescreen through SparkHire it is part of our new prescreen process!! **

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply


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