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Sales Operations Analyst


This is a Contract position in Ottawa, ON posted May 8, 2023.

Worker Sub-Type:


 Job Description: 

Sales Operations Analyst

Be part of something special; come join the BlackBerry Sales Operations Team!

BlackBerry® QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world’s most critical embedded systems.   We are the embedded experts. BlackBerry QNX was born in embedded, and provides time-tested and trusted foundation software, including our deterministic microkernel real-time operating system (RTOS), safety-certified products, middleware and security solutions, all purpose-built for embedded systems. 

BlackBerry QNX software is trusted by more than 68% of the Electric Vehicle market by volume, 23 of the top 25 EV manufacturers and is running in more than 175 million vehicles globally. Global leaders such as Audi, Ford, Jaguar Land Rover, General Electric, and Honeywell depend on QNX technology for their in-car electronics, medical devices, industrial automation systems, and other mission- or life-critical applications.

Are you the person we are looking for?

Working as Sales Operations Analyst, you will partner with the Inside Sales, Field Sales & Sales Leaders to drive operational excellence for our sales processes. You will provide an analytical and operational approach to sales processes and be a key contributor to the success of the sales organization by joining the team in our mission to onboard, train and support our sales reps to maintain and improve operational efficiency.

You will work cross functionally within BlackBerry to build internal relationships, help drive projects that will impact our Sales organisation and lead new process improvements to improve and achieve operational excellence.

In return for your talent and enthusiasm, we will provide an attractive compensation & benefits package. You will also have the opportunity to thrive in a dynamic and growing environment, working alongside outstanding colleagues. In short, you bring the talent and we will provide the environment, tools and resources for you to succeed and accelerate your professional growth & development.

In this role, you will:

  • Drive excellence in the business by identifying, establishing and maintaining scalable, repeatable process improvements
  • Collaborate with regional sales and marketing leaders to streamline processes, set targets and improve business results
  • Be responsible for day-to-day support of field reps and SFDC activities, such as: CPQ quoting, opportunity management, reports and dashboards, bug fixes and ad-hoc requests
  • Monitor pipeline development, goal setting, and provide analytical insights
  • Provide operational onboarding and training of new hires
  • Support the and Sales Operations team in target setting and account and territory assignment and maintenance.
  • Work together with the Global Order management team to verify the status of orders and ensure timely processing

Ideally, you will have:

  • Experience in an operational, customer service or sales capacity
  • Excellent communication, presentation, and analytical skills
  • Solid working knowledge of Salesforce (SFDC), and MS Office products
  • Confirmed analytical skills with an emphasis on execution
  • The ability to work at multiple levels in the business
  • Knowledge of quoting and ordering tools


Scheduled Weekly Hours: