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Software support specialist


This is a Full-time position in Ottawa, ON posted February 11, 2020.

Organizational Level 1 : Amdocs Media Network & TechnologyOrganizational Level 2 : Amdocs Open NetworkRequired Travel : No Travel Open to Relocation : Relocation NoReferral Bonus Reward Amount* : $2,000.00* In case this job is open for Amdocs employees only “Refer Friend to Job” option is disabled Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world.

At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence Amdocs Customer Support Specialists are responsible for providing Amdocs customers with ongoing technical support for the software, networking, and hardware components of Amdocs solutions and other NFV related elements.

What will your job look like?

To provide rapid response and ongoing technical support to Amdocs customers by identifying, troubleshooting, and resolving their technical problems.To participate in an after-hours emergency pager rotation and customer maintenance windows to perform deployment or upgrade activities as required.To collaborate with various functional departments (Product Management, R&D, and others) to ensure timely and accurate solutions are provided to customers.To contribute to the development and growth of the overall business by pursuing the implementation of process exception examples and/or improvement ideas All you need is…

5+ years of previous technical support experience working directly with enterprise and corporate accounts, internal sales and deployment teams, and channel partners.3+ years of practical experience working with UNIX and/or Red Hat Linux operating systems.

Applicants must demonstrate good working knowledge of system commands and diagnostic functions.

Red Hat certification (RHCE ) is a plus .Knowledge of networking concepts (TCP/IP and UDP), other network protocols (RADIUS and Diameter), and network diagnostic tools such as Wireshark.

A thorough understanding of Telecom Core EPC data network architecture and associated protocols /call flows with hands-on operational work experience with the data networking aspects of the LTE EPC environment.

Strong working knowledge of Open Stack components (Neutron, Nova, Keystone etc.,).

Hands-on experience on VNF Onboarding, & implementation will definitely be a plus.Good working knowledge of container technologies like Docker, Kubernetes.Good understanding of architecture and use cases for configuration management tools like Puppet, Chef, Ansible, etc.Experience and skills in Scripting i.e., Python, Ruby, Perl, etc.

Why you will love this job: You are great at end-to-end product deployment and working with customers and we have great products and large global customers.

What are you waiting for?

This job is for you!You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional developmentYou will have the opportunity to work in multinational environment for the global market leader in its field