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Systems Analyst

Morneau Shepell Ltd

This is a Contract position in Toronto, ON posted December 1, 2019.

Build a meaningful career At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.

The extraordinary expertise of almost 5,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Systems Analyst Employee Support Solutions Toronto, ON Full Time Employee Support Solutions Healthy, productive, and engaged employees drive organizational performance and success.

Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people.

Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world.

Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges.

Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

Duties and Responsibilities: Under the guidance of the CAC Process Supervisor the CAC System Analyst is responsible for assisting with managing system related error escalations, improvement initiatives, and deployments within the scope of the Operations department.

The CAC System Analyst works with all organizational levels triaging system related defects and inquiries; as well as managing CAC system related improvements and UAT/deployment testing.

Includes managing, validating, documenting, and submitting CAC system related Change Requests, includes investigation of system related issues within the CAC and, finally, includes managing an informal team responsible for testing CAC related system upgrades.

Oversee System Support and Analysis
•Manage CAC System Support inbox which includes investigation, documentation, and escalation/resolution of all system related errors/inquiries.

•Manage all CAC system related change requests through validating, documenting, and finalizing request(s).

•Will assist with documenting system specifications for all CAC change requests.

•Team lead for all Symphoni improvement releases that will require resource planning, test case creation, and test validation.

•Manage CAC UAT/deployment testing documents and templates.

•Will participate with all levels of the organization within different capacities as systems (Symphoni) expert.

•Liaise between all levels of the organization and key Operations stakeholders, as it relates to all system inquiries/upgrades.

•Create metrics that measure the effectiveness of current and future system functionality.

•Collection and analysis of data centred on best system design/functionality.

•Other tasks as assigned.

Succeeding as a Systems Analyst will require the following core qualifications and skills Education:
•Post-secondary diploma or degree
•Statistics or mathematical background an asset Experience:
•Analytical and/or system experience
•Strong problem solving skills
•Minimum one year of Symphoni related experience a definite asset Knowledge/Skills:
•Clear understanding of system functionality, CAC processes, and UAT/deployment testing.

•Strong positive, can-do attitude coupled with willingness to learn and to promote the use of established standards and templates.

•Proven analytical and problem solving skills; ability to deal effectively with complex, diverse, and unstructured data.

•Proven ability to communicate effectively both in writing and in presentations.

•Strong negotiation, influencing and interpersonal skills demonstrating the ability to deal effectively with a variety of personalities and issues.

•Confident, self-starter able to work in a dynamic environment.

•Excellent computer skills
•Strong prioritization skills
•Ability to assess a situation and recommend a plan of action
•Good decision making skills
•Strong mathematical and analytical skills
•Highly organized
•Proficient in Symphoni, Excel, Word, and Outlook
•Bilingualism is an asset Job Grade: MS2 Fulfilling work that matters Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

Find your fit with us.

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