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Technical support


This is a Full-time position in Ottawa, ON posted June 19, 2019.

This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers.

Support will be provided onsite.

They will be required to develop solutions for network, desktop, and server problems.

They will have the ability to analyze existing systems and make proactive recommendations for improvements.

Develops, maintains, and implements all systems, applications, and networking configurations.Required Qualifications:2+ years of relevant work experienceExperience with hardware and software supportAdvanced knowledge of Windows/MacIn-depth knowledge of Microsoft Office Suite, Office 365Familiarity with Linux/UnixMust be resourceful and able to take initiative in a dynamic environmentAbility to effectively and efficiently troubleshoot technical problemsNice to have: VPN Support Printer SupportDuties:* Provides resolution for escalated service tickets* Works with clients to evaluate and solve technical problems* Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes* Configures and supports internal and/or external networks* Develops and maintains all systems, applications, security, and network configurations* Troubleshoots network performance* Recommends upgrades, patches, and new applications and equipment* Maintains a log of completed work using an incident-tracking application Company A global provider of innovative staffing solutions and services, Tundra was formed with a simple idea — ‘Go Beyond’ — challenge conventional practices while redefining clients’ expectations.

Since 2004, Tundra has grown quickly, today operating offices across North America, Europe and Asia.

We are actively working with top global contract and full-time talent.To ‘Go Beyond’ and ‘Redefine our Client Expectations,’ Tundra developed a clear and concise Vision: “To become the number one presenter for the top global talent.” Simply ‘finding people’ is not enough; our clients require the ‘right people’ at the ‘right time’ and for the ‘right role.’ Attract, engaging and maintaining relationships with the most talented resources is our distinctive competence.