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Technical Support Specialist

UR-Channel

This is a Full-time position in Mississauga, ON posted March 23, 2021.

Looking to join an established company that has the energy and excitement of a start-up? In search of a high-impact position where you can combine your great technical support and customer service skills, with opportunities to level up your career path rapidly?Look no further.We’re UR-Channel (http://www.ur-channel.com/) , and for 40 years we’ve offered our proprietary, innovative broadcast platform to North America’s leading organizations. Our clients want to be on the cutting edge of media, and we create extraordinary, interactive digital out-of-home experiences that stimulate the senses. We are a full-circle provider offering everything from network installation to content development and management. This is where you come in. We’re seeking several new Technical Support personnel with diverse backgrounds and skills to help our clients get the most out of our relationship.If you can bring that sense of vision and purpose to the role, we want to hear from you.Technical Support Personnel:We’re ambitious and growing further into the Out-of-Home Media market, and you’ll be a key contributor to our progress. Primarily, you’ll provide excellent technical customer support and service to maintain our clients digital networks. It would also be highly beneficial if you’re capable of dealing with technical issues for internal departments in a Specialist capacity, which is why we’re looking for people that also have programming and enhanced network skills to complement the team.While each day may be different, a typical one will include the following:* Provide technical support services to end users, including device and software application troubleshooting over the phone, through email and web support* Prep shipments of equipment (screens, media players and accessories) for new locations or changes to existing locations* Testing and configuring of equipment prior to installation* Proactively monitor and troubleshoot customer locations* Document and maintain support tickets using our CRM platform* Collaborate and support internal departments to ensure our content management platform, server or network issues are resolvedTo succeed in this role, you’ll need to be:*   A good listener: you’re eager to fully understand client’s issues, find solutions promptly, build and maintain positive relationships.*   Solution-oriented: you face challenges with energy and ingenuity; you refuse to give up until you have the right solution.* Proactive: you’re always looking for improvements and efficiencies with a focus on the customer experience.* Consistent: you recognize the importance of following procedures to resolve issues in an efficient manner.* Detail-oriented – you understand the need to keep accurate records * Organized – as your workflow will be continually changing, you have the ability to prioritize and multitask. Working @ UR Channel: This is a full-time position with flexible schedules available, including evening shifts, as well as weekends and vacation coverage as needed. We offer an attractive compensation package, commensurate with your skills and experience. You’ll also get 3 weeks of vacation and comprehensive benefits to start. As a business that’s been at the cross-section of media and technology for a long time, we know how important it is to stay current. That’s why we’ll give you all the tools and training you need to stay on top of your game. General Qualifications:Here’s what we’re looking for:* Sound verbal and written communication skills; bilingual (French and English) is an asset along with other languages* At least 2 years experience in a customer facing role within a call center and / or support center * At least 2 years experience supporting devices, such as displays and computers, software applications, and networking environments* Strong organizational skills with the ability to communicate well both verbally and in writing* Robust computer skills, particularly using MS Office and CRM Software* Post-secondary degree or diplomaBasic Technical Skills:* Installing, configuring, and maintaining Linux and Windows OS* Experience with supporting multi-tier infrastructures and scripting knowledge for batch files, shell/BASH, Perl, etc.* Working knowledge of tools, i.e. Putty, RDP, SSH, WinSCP* Health monitoring and tuning desktop systems and applications to achieve optimum performance levels * Experience with networking implementation –  TCP/IP, LAN setup, firewalls configuration * Enhanced Network/Server proficiencies advantageousBeneficial Software Support & Development Skills:* Investigate, identify, and document software bugs by reviewing logs.* Involved in testing new software features.* Able to write, modify or implement C++ code, python in Linux or Windows environment* Scripting knowledge incl JavaScript, working with APIs* Ability to interpret and understand source code and databases using a variety of technologies and toolsHow to Apply:Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.We value diversity and inclusion and encourage all qualified people to apply.  We will review applications as they are received, with priority given to those who have completed the assessment, and look forward to hearing from you.