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Technical support specialist

G Consulting

This is a Full-time position in Ottawa, ON posted June 25, 2019.

The recruitment team at Myticas Consulting is looking for an experienced Technical Support Specialist who would be interested in a contract opportunity offered within the downtown Ottawa core. Candidates within this role must either have or be eligible to obtain an Enhanced Reliability level of Government Security Clearance. Primary responsibilities and desirable skillsets:Provide Level 2 support in response to queries received by the IT Helpdesk.Respond to IT services queries received via problem ticket system, phone call or walk-in to the Helpdesk.Perform research and development in response to technological enhancements.Support, procure, maintain, and deploy all end-user software and hardware.Document Helpdesk enquires in IT’s problem and change management system.Ensure quality standards are met, in line with corporate expectations.This description is not intended to be a complete list of all duties and may be subject to change.Desirable experience:Experience with Laserfiche document management system.Experience Blackberry Enterprise Server device administration.Experience with BMC Track IT problem and change management system.Candidates looking to apply for this role are to send us an updated version of their resume in confidence.

Our team will be sure to review all applicants and follow up accordingly at the conclusion of the review process.

Company Myticas Consulting is a boutique IT professional services staffing organization, tailored to delivering high-performance Telecommunications (Network Engineering), ERP/SAP, Business Intelligence, and Technical CRM resources to our end customer business needs.

Built on over 50 years of combined experience, the team at Myticas understands the unique subtleties involved in effectively delivering the right individuals for highly unique requirements.