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Technical support specialist


This is a Full-time position in Ottawa, ON posted October 4, 2019.

Job Description As a team member of KeepConnected, you always represent us as a company to our members and clients.

With our Ottawa office as your home-base, you will travel to various residential client homes to assist in setup and troubleshooting computers, laptops, tablets, mobile phones, wireless router, printers, and more.You have a technical background and an ability to listen and communicate effectively.

You will have support from our team of Service Desk Technicians that can problem solve and de-escalate issues with ease, and support our monthly membership.Are you a self-starter looking to be an important part of the growth of our company?Do you have a passion for technology with the ability to clearly communicate solutions for the average person?Apply now! What you bring….

A minimum of a college diploma or equivalent work experience Valid G class driver’s license with access to your own vehicle A keen ability to diagnose technical issues of all kinds from software to hardware Excellent communication skills no matter who you are talking to from Seniors to Millenials Previous experience with related technologies: Windows 10, 8, 7, MacOS, iOS and Android, etc.

Ability to multi-task like a master Would be awesome if you had….

Professional IT Certifications Bilingualism (French and English) An awareness of all our key tech support and service offerings An understanding of support tools, techniques, and how technology is used to provide IT services Why should you work here?

Salary based on what you bring to the table, Ownership option and commission bonus with achievable goals KeepConnected is an equal opportunity employer and welcomes applications from all qualified candidates.

Company Description Personal Tech Support Services and Cybersecurity firm, focused on providing premium, personalized service to our members and clients.